Humentum Scales Global Impact With Articulate 360

The Challenge

Quickly scale online training to meet the needs of diverse global clients

Humentum is an essential partner to thousands of nonprofits and NGOs around the world. These organizations and their funders come to Humentum when their programs and mission outcomes fall short due to insufficient systems and organizational capacity. 

To strengthen these organizations from within, Humentum focuses on six core areas: funding and financial systems; compliance, governance, and risk; organizational strategy and structure; AI; people and culture, and preventing sexual exploitation, abuse, and harassment. Humentum brings those core areas to life through training, consulting, and a robust membership platform.

“Training is one of the largest ways that we offer support to organizations,” says Rebecca Gentry-Thompson, Senior Product Manager at Humentum. 

Before InsideNGO, LINGOs, and Mango merged in 2017, most training took place in person. When the pandemic hit, Humentum had only begun to experiment with online learning when it suddenly needed to scale and move everything online quickly.

With access to a library of Rise courses already built by LINGOs, the team saw firsthand how efficient and repeatable it was to create online learning with Articulate 360. They quickly expanded their use of the platform to support a wide range of client needs. “Now, thanks to Articulate, we deliver the majority of our training online,” says Gentry-Thompson. 

Today, Humentum offers online learning for every stage of professional growth, from entry-level positions to C-suite leaders and board members. The content reaches teams across client organizations, from project management to finance and more, and is delivered in multiple formats, including webinars, self-led Rise for members, and facilitated Rise courses.

“When I stepped into this role, the team was already using Articulate 360,” says Gentry-Thompson. “Now I’m the one who decides whether we continue, and I choose Articulate year after year. It brings value in so many different ways.”

The Answer

Thorough, digestible Rise courses that strengthen social good organizations around the world

Using Articulate allows Humentum’s team to collaborate seamlessly with subject matter experts and produce a large volume of online training. New facilitated courses are launched each year, and members can access hundreds of self-paced courses whenever they need them.

Because the team manages such a large course catalog, ease-of-use is essential. Articulate allows Gentry-Thompson and her colleagues to work quickly without sacrificing quality. “We have LMSes and CMSes that require training to navigate and operate,” she says. “But Articulate makes it easy for anyone to start creating content right away.”

Rise’s clean, intuitive design also plays an important role in learner success. “Visual design has a huge impact on engagement and understanding, especially in self-directed courses,” she says. “Rise allows us to present information in a clear, structured way that helps learners absorb content more effectively and allows us to deliver courses much faster.”

As a global organization, Humentum also values Articulate 360’s multilingual support. “We’re not just providing training in English. We work across languages and cultures,” says Gentry-Thompson. “Articulate’s built-in language support helps us reach learners wherever they are.” 

Humentum’s self-led courses for members, built in Rise, are available in multiple languages, including English, French, Spanish, Portuguese, and Arabic. “With Articulate 360, we can easily duplicate course modules, switch the module language, and see built-in navigation in the correct language,” says Gentry-Thomspon. “That makes it easy for us to provide our learners with the same experience, no matter what language they speak.” Plus, because Articulate 360 is well-known globally, translators are familiar and comfortable working within it.

Unlocking Human Potential

Courses that meet learners where they are in any environment and increase certification rates for nonprofits

Among Humentum’s most popular offerings is its Project Management for Development Professional (Dpro) course, which prepares learners to pass the globally recognized Project DPro Exam. Another standout is the Investigator Qualification Training Scheme (IQTS) training, a set of courses that provide participants with the tools and knowledge to become certified investigators into allegations of sexual exploitation, abuse, and harassment. 

Both courses, built in Rise, cover a substantial amount of content in a format that feels digestible and approachable. This structure drives impressive certification rates—in the past nine months, completion rates have reached 90 percent.

“These certification courses are vital,” says Gentry-Thompson. “Articulate allows us to create learning environments that set our learners up for success in this crucial work.”

Those environments matter deeply. Many of Humentum’s learners operate in high-pressure humanitarian settings, often with limited bandwidth or unpredictable schedules. They need access to training that is both high-quality and flexible. “Articulate works well, looks good, and leads to quality learning outcomes,” says Gentry-Thompson. “Articulate allows us to meet people where they are.”

With Articulate 360, Humentum delivers comprehensive, practical training that meets learners where they are, improving organizations’ resilience to serve their communities.