Aerolíneas Argentinas Creates Agile, Immersive Training with Articulate 360

The Challenge

Aerolíneas Argentinas needed a more efficient solution for high-quality online course creation

Aerolíneas Argentinas prioritizes continuous learning and development opportunities for its staff. Internal training for its 10,000 employees takes many forms, from face-to-face sessions to simulations, on-the-job-training, and e-learning. 

E-learning is typically used in combination with other training types to maximize its effectiveness. The airline’s Digital Resource Production Center team develops a diverse array of technical, safety, and regulatory training content. This includes courses for flight operations, ground maintenance, aircraft maintenance, corporate and commercial management, and more. 

Several years ago, Aerolíneas Argentinas relied almost exclusively on external training providers to create e-learning content, but this made it time-consuming and costly to make even minor adjustments to courses. The airline knew it needed a solution to create, collaborate on, and update courses more efficiently while increasing the quality and interactivity of training, and turned to Articulate 360 to solve these challenges.

“Aeronautics is a highly regulated industry,” says Walter Arceluz, head of the airline’s Training Planning and Management Unit. “Effective and continuous staff training isn’t just a requirement—it’s key to our success.”

The Answer

With Rise and Storyline, Aerolíneas Argentinas can quickly address any training needs with engaging, effective courses

Today, Aerolíneas Argentinas primarily uses Storyline and Rise within the Articulate 360 suite to create online training. Rise is ideal for their shorter, more time-sensitive training, while Storyline’s interactivity and personalization capabilities work well for complex training, like simulations. 

“With Articulate 360, we can quickly address any training needs that arise, whether due to regulatory changes or process updates,” says Arceluz. “It allows us to provide our employees with the most current, up-to-date knowledge, which translates to safer, more efficient, and higher-quality operations.” 

While compliance training is one crucial area for the business, the airline creates online training on a variety of different topics. These include not only technical skills training, but also soft skills training around leadership and customer service. 

Operations training is another crucial area. Maintenance teams, technical roles, and cabin crew members all receive skill development training to increase their performance and ensure the best and safest flying experiences for passengers. 

A key example of this is the airline’s course on transporting dangerous goods. Using Storyline, the team created an interactive course combining short video lessons with branching scenarios. In the immersive course, participants encounter real-life situations and must make decisions related to regulations, procedures, and operations, allowing them to practice their skills in a low-risk environment. Feedback from learners has been overwhelmingly positive thanks to the engaging, interactive, and nuanced nature of the course.

Beyond creating and updating courses, Articulate 360 has streamlined review cycles. “The ability to publish courses to Review with a single click makes it so much easier and faster to review and collaborate on course versions with subject matter experts,” says Arceluz. “Review has transformed our work—today we can iterate on versions of a course in hours with immediate, organized feedback.”

Unlocking Human Potential

With Articulate 360, Aerolíneas Argentinas standardizes training, distributes it globally, and shares best practices across the industry

As a global company in a global industry, Aerolíneas Argentinas needs to disseminate content and promote consistent practices to all employees, regardless of their location or time zone. With Articulate 360, the airline can ensure that the entire organization has access to the same training at the same time, helping maintain operational safety ratings at the highest levels, improving customer service, and ensuring regulatory compliance.

“In our highly regulated industry, we have a multitude of training needs,” says Arceluz. “Tools like Articulate allow us to respond quickly to training updates, helping us offer continuous staff training with standardized resources that have a global reach.” That global reach is a key part of the airline’s mission to ensure connectivity within Argentina and with the world. 

But the training Aerolíneas Argentinas creates with Articulate doesn’t just improve compliance and skill building across the company—it also provides career opportunities for future industry professionals outside of the organization. As part of its corporate social responsibility initiative, the airline develops e-learning for aeronautical technical schools throughout the country, expanding the impact of its training content and empowering students with valuable skills and knowledge. 

“Articulate 360 allows us to extend the impact of our training content beyond our company, spreading best practices and technical knowledge across the aeronautical community,” says Arceluz.

With Articulate 360, Aerolíneas Argentinas creates agile, immersive training that helps maintain operational safety ratings at the highest levels and shares best practices with individuals across the industry.