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Subprocessors

Last Modified: January 21, 2025

This Articulate Subprocessors page is incorporated into the Data Processing (DPA) and explains how Articulate engages with Subprocessors.

1. Articulate 360 and Rise Subprocessors

Articulate uses Subprocessors to:

1.1 To help Articulate deliver our Subscription Services, we engage Subprocessors to support our two products—Articulate 360 and Rise. By agreeing to the DPA, you agree all of these Subprocessors may have access to Customer Content.



Third-Party Subprocessor


Purpose


Applicable Service


Products		Data Center Subprocessor Locations
AdaChatbotProvides chat support servicesArticulate 360USA
Amazon Web Services, IncHosting & InfrastructureProvides on-demand cloud computing platforms and APIsArticulate 360 RiseUSA & EU
BrowserlessWeb automationGenerates customer-requested screenshots, PDFs, and certificatesArticulate 360 RiseUSA
BugSnagMonitoring ServicesTroubleshoots problems with product servicesArticulate 360 RiseUSA
DatadogAnalyticsTroubleshoots problems with product servicesArticulate 360 RiseUSA
DeepLLocalization ServicesTranslates courses into other languagesArticulate 360EU
ElevenLabsAI Voice GenerationConverts text to speech
Articulate 360		USA
IntercomSupport ServicesProvides in-app announcements and product toursArticulate 360 RiseUSA
Looker Data SciencesAnalyticsProvides organizational business intelligenceArticulate 360 RiseUSA
Okta, Inc.Authentication ServicesValidates if a customer is authorized to sign inArticulate 360 RiseUSA
OpenAIAI ServicesPowers Articulate 360 AI featuresArticulate 360USA
PostmarkEmail Delivery
Sends email notifications to learners or subject matter experts		Articulate 360 RiseUSA
RingCentralSales CommunicationsProvides AI-powered cloud contact centerArticulate 360USA
SalesforceCRMManages customer interactions and sales dataArticulate 360 RiseUSA
SnowflakeAnalyticsData warehouse for internal analyticsArticulate 360USA
TalkDeskSales SystemsProvides AI-powered cloud contact center
Rise		USA
YouTrackIssue Tracking SystemTracks software bugs and feature requests
Rise		USA

Please see the Articulate Regional Data Hosting Policy for further information.

1.2 Support our online E-Learning Heroes community website.

Third-Party SubprocessorPurposeApplicable ServiceProductsData Center Subprocessor Locations
KhorosWebsite Community HostingProvides hosting for Articulate’s E-Learning Heroes website communityE-Learning HeroesUSA

2. Updates to this Page

Due to the nature of our global business and our ongoing efforts to delight our customers, our business needs and service providers may change from time to time.


For more information on Articulate’s privacy practices, please visit our PrivacyPolicy. If you have any questions regarding this page, please contact us at [email protected].