Customer training

Boost product adoption with effective customer training

Use AI-powered authoring tools to build and refresh customer education that keeps pace with product updates and deepens customer loyalty.

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Articulate 360 helps us by providing a sophisticated suite of tools to develop courses quickly and adapt them as our customers’ needs evolve.

David Fox Training and Outreach Specialist 2, Electronic Theatre Controls

Before

with Articulate

Before

Frequent product updates make training hard to maintain. Teams struggle to update customer content quickly enough as the product evolves.

with Articulate

Keep training aligned to every release. Use AI Assistant to convert product materials and demos into course drafts that update quickly as features evolve.

Before

Customers struggle without clear, guided instruction. Without step-by-step guidance, users get stuck resulting in more support tickets.

with Articulate

Provide clear guidance to improve adoption. Use AI Assistant to convert product materials into simple walkthroughs that help users learn features independently and reduce support needs.

Before

Updating training across languages takes too long. Localization slows down content delivery and delays customer readiness.

with Articulate

Localize training efficiently. AI-powered Localization into 80+ languages helps teams scale customer training globally.

Before

Training delivery is inconsistent across audiences. Different customers access training in different ways, making distribution and tracking difficult.

with Articulate

Deliver training consistently across audiences. Articulate 360 makes it easy to publish and track training so customers can learn on any device.

We regularly release new features in our Tamr Cloud SaaS platform, and it’s simple to keep customer training courses  up-to-date with Articulate 360.

Sara Russell Head of Customer Support  and Education, TAMR

Simple, fast, and effective customer training with Articulate 360

Intuitive authoring

Intuitive UI and integrated AI Assistant make it easy for anyone to create sales training

Engaging learner experiences

Design product content built for quick consumption and deep learning

Seamless collaboration

Invite product experts to give speedy feedback on product training right within Articulate 360

Deliver to any platform

Publish product training to your website or through our integrated delivery capabilities like Quick Share or Reach

Software company streamlines authoring while also achieving a  67% customer course completion rate

Gainsight helps success, product, and community engagement teams create customer-facing training. After moving from a competing course authoring platform to Articulate 360, Gainsight’s instructional designers saved a significant amount of time when creating and updating courses for quarterly product releases.

The move to Articulate 360 also dramatically boosted training results. Gainsight improved completion rates by 67 percent and saw a 56 percent increase in the number of learners returning to their  customer-facing learning management system.

Read their story

See what makes Articulate the leader

Experience what makes Articulate 360 the #1 e-learning creation platform

Supercharged with AI

Prompt AI Assistant to generate and optimize content from your product materials, and transform static product content into interactive lessons

Intuitive for everyone

Designed so everyone—including your marketing and product teams—can develop effective customer training

Accessibility-focused

Built with features to support your customers’ learning, including screen reader support and keyboard navigation tools

E-Learning Heroes

Join E-Learning Heroes, a thriving community of 1.4 million e-learning pros, for support, inspiration, and hundreds of free templates and downloads

Learn more about Articulate 360

Discover why more than 2 million product training courses have been  created on our platform

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Boost product adoption with effective customer training