Product Training
Rethinking frontline training for real conversations
Discover how USAA is moving beyond “talking at” learners to build hands-on training that prepares frontline teams for real, high-stakes conversations.
Why Product Training Is Critical for Customer Service Teams
When your support team knows the product inside and out, customers get faster answers and better experiences. Here’s why product training matters.
Creating Effective Product Training for Sales Teams
Discover product training for sales teams, why it matters, and how to build a program that improves performance, rep confidence, and customer experience.
Scale Team Knowledge With 7 Interactive Product Training Ideas
Learn how to scale product knowledge training with interactive e-learning—plus seven course design ideas to help teams understand and communicate your product more effectively.
Netsmart Delivers On-Demand Customer Education With Articulate 360 AI
Netsmart creates courses 33% faster with Articulate 360 AI, powering its outstanding customer education program.
The University of Kentucky Prepares Nursing Students for the Unpredictable With Articulate 360 AI
See how the University of Kentucky’s College of Nursing creates interactive e-learning scenarios with Articulate.
Product Knowledge
Access this product knowledge microlesson template and customize it with your new product information. Cover topics like product features, ideal customer profile, and effective sales techniques.
Intermountain Health Saves $100K Annually While Delivering Frictionless Training to 70,000 Caregivers With Reach
Intermountain Health distributes training to 70,000 caregivers with Reach, saving $100K annually with zero troubleshooting requests for learner access.
5 E-Learning Cures for Common Retail Training Pains
E-learning offers efficient and flexible training solutions for ongoing training needs. Skip the POS to skill busy retail employees and increase sales.