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LIVE WEBINAR

Rethinking frontline training for real conversations

11 a.m. ET • June 16th

This month’s Learning Luminaries webinar features a conversation with Andrew Sims, Senior Learning Performance Consultant at USAA, on how he’s modernizing frontline call center training. Join us to hear how he creates realistic practice environments where learners can make mistakes safely, build confidence, and prepare for sensitive member conversations before they happen on the job.

Learning Luminaries features innovators, creators, and leaders at the forefront of workplace learning.

Join the live webinar.

In this live webinar with Andrew Sims, you’ll learn how to:

  • Use interactive scenarios to simplify frontline processes and improve learner performance.
  • Shift from “talking at” learners to creating experiences that improve engagement and retention for customer-facing teams.
  • Measure and communicate the real impact of training on performance, efficiency, and business outcomes.
Register now

There’s a lot of opportunity to move away from talking at people and get a lot more hands-on.

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Andrew Sims, Senior Learning Performance Advisor at USAA