Berkadia Cuts Course Development Time in Half With Articulate 360 AI

The Challenge

Scale learning while preserving impact

Berkadia, a commercial real estate leader, needed to scale training for employees nationwide. Their old system—consisting of in-person, instructor-led sessions—was expensive, time-consuming, and hard to manage as the business grew.

That’s where Articulate 360 and its AI Assistant came in. Berkadia’s Learning & Development team now creates online courses much faster, without sacrificing quality.

“We need training to scale without losing the human touch,” says Mikey Plannett, Senior Learning Experience Designer. “Articulate has helped us find that balance.”

The Answer

Efficient, high-quality training with Articulate 360 AI

Berkadia uses Articulate’s Rise app to scale training quickly and Storyline for more interactive pieces. This approach helps the organization design learning experiences that improve breadth and depth of learning for many more employees. Articulate’s AI Assistant turns source materials and even meeting transcripts into course outlines in minutes—something that used to take days or weeks.

For example, the team sought to develop a company culture program. Importing two days of in-person content to AI Assistant helped them go from source material to first draft in just a week. This made it easy to roll out a refresher course ahead of key workshops, and more than 150 employees completed the training.

“With Articulate, we show leaders across the business all they can do to enable their teams,” says Plannett.

Even quiz creation is faster. Using existing materials, the team generated draft assessments in short order, then collaborated with subject-matter experts to finalize the questions. AI speeds up review cycles and lets senior leaders, who often serve as SMEs, focus on big-picture improvements.

“AI Assistant has transformed the way I do my work, and not just in terms of speed and efficiency,” says Plannett. “It has freed up cognitive space for me to think bigger, zoom out, and not get bogged down in administrative tasks.”

Unlocking Human Potential

Impactful, scalable learning that brings joy back into work

Efficiency isn’t the only benefit of moving training online. Berkadia saves on travel costs while simultaneously giving more learners access to training. The L&D team shares their own best practices, building a culture of innovation and openness around AI-powered learning. While the technology streamlines development, every course is still reviewed by experts to ensure accuracy and relevance.

For Berkadia, the impact of Articulate 360 AI extends far beyond time-savings. It’s re-energizing the team, making work more enjoyable, and helping them deliver high-quality training quickly.

“AI Assistant has brought the joy back into our work again,” says Plannett. “It’s fun to learn how to use these new tools, and to see the impact on the folks we’re delivering to.”

With Articulate 360 AI, Berkadia reduces course development timelines and training costs while scaling workplace learning and boosting creativity.