Zeniya Cooley

Guest author
Zeniya is a freelance content writer and journalist specializing in e-learning and SaaS. She brings a journalistic flair for storytelling and a sharp attention to detail to every project, with a knack for translating complex ideas into engaging and compelling content.
Zeniya earned her journalism degree from George Washington University and holds a certificate in entrepreneurship and small business management from Central Carolina Technical College. Outside of work, she writes charming cultural commentary for her newsletter, The Ziaries, and has written culture pieces for Refinery29, Simon & Schuster’s Off the Shelf website, Oxford American Magazine, and Salvation South Magazine.
Connect with Zeniya on LinkedIn.
Other articles

AI-Powered Adaptive Learning: How Personalization Really Works
Discover how AI adaptive learning personalizes training for every employee and how to create adaptive learning experiences today.

Sales Discovery Questions: Examples, Frameworks, and Training Tips
Explore key sales discovery questions that your sales team can ask to uncover a prospect’s goals, pain points, and suitability for company products.

Customer Service vs. Customer Experience
Discover how customer service and customer experience differ and why training for both creates customer-centric teams that boost satisfaction and loyalty.

How to Create an Effective Digital Sales Strategy
Discover how to develop a digital sales strategy that meets today’s tech-savvy customers where they are and helps your sales team drive sales consistently.
