Customer Service
Build training that powers exceptional customer service
Use Articulate’s AI-powered e-learning platform to build training that improves onboarding, boosts CSAT, and helps teams adapt to new AI tools.
Transforming workplace training
Train every agent to
deliver standout customer service
Before
with Articulate
AI driven change. With agent turnover above 40% and AI transforming support workflows, teams face constant pressure to upskill and adapt to new tools and expectations.
Training that scales. AI-powered authoring makes it easy to create and update customer service training quickly, so teams can keep pace with constant upskilling needs.
Weak training impact. Without interactive real-world practice, agents struggle in difficult situations, and CSAT drops.
Practice that sticks. Create scenario-based courses that help agents practice empathy, problem-solving, and exceptional service responses.
Painful time constraints. In high-pressure support environments, agents rarely have time to step away for training.
Learning on demand. Mobile-ready, multilingual training gives agents access to relevant content anytime, without disrupting work.
No performance insight. Without tracking and analytics, managers struggle to assess training effectiveness and optimize tactics.
Insights that matter. Built-in analytics highlight knowledge gaps so managers can refine training and improve customer service outcomes.
Enable anyone in customer service to create exceptional training
With Articulate’s AI-powered course creation platform, anyone on your customer service team can create impactful training.
Use AI Assistant to turn call transcripts and other source materials into realistic scenarios.
Strengthen agent skills and retention with quizzes and knowledge checks.
Adapt training quickly when products or processes change.
Prepare teams to serve global customers by using built-in AI to localize training.
Ramp new hires fast by creating training that builds service skills from day one.
Use built-in analytics to track customer service training performance.
Use AI to transform dry manuals and job aids into interactive training.
Design engaging training that improves agent empathy and accuracy.
Streamline course creation by reviewing and refining content directly in context.
Create training that boosts CSAT and drives growth
3+ million courses built and counting
Create training that builds high-performing customer service teams with Articulate’s flexible, AI-powered platform.
With Articulate 360, we’ve seen faster development times, fewer learner questions, and reduced onboarding time.
5+ million courses built and counting
Create courses to boost skills that help agents communicate well, empathize, and solve customer problems quickly.
Our mission is to create a workplace where every employee feels valued and where every customer feels important. The training content we create with Articulate 360 supports both of these initiatives.
2+ million courses built and counting
Use AI and templates to easily adapt global customer service training for different product lines and across markets.
I can build custom content quickly and add things like videos and interactive scenario-based questions that help to elevate the learning.
Kick-start creation with ready-made templates on core customer service topics
Create faster with customizable templates designed by e-learning professionals on common customer service training topics such as handling difficult calls, multi-channel communication, and active listening.
Start creating better customer service training with Articulate 360
Discover the industry’s leading AI-powered training platform, designed to empower any department to create high-impact learning experiences. Try free for 30 days, no credit card required.