Standard Operating Procedure (SOP)

What is a standard operating procedure?

A standard operating procedure (SOP) is a set of step-by-step instructions that outlines how to complete a specific task or process consistently. SOPs help organizations ensure work is performed correctly, safely, and efficiently. SOP training is often used to help employees understand and follow these procedures so work is standardized across teams and locations. Industries like healthcare, manufacturing, military, food service and hospitality, IT, and operations commonly use SOPs to maintain quality and compliance.

Example: A manufacturing team used an SOP to guide employees through equipment setup and quality checks before each production run.

How to train employees on SOPs

To train employees on SOPs, start by clearly documenting the process in a simple, structured format. Next, deliver SOP training that explains each step and its purpose, using examples or demonstrations where possible. Many organizations convert SOPs into online training to make it more accessible and consistent across teams. Converting SOPs to e-learning allows employees to learn at their own pace and revisit procedures as needed, helping reinforce compliance and accuracy.