AI Agents

What are AI agents?

AI agents are artificial intelligence software systems trained to perform tasks without step-by-step human control. Organizations use multiple AI agents trained in natural language processing to help automate entire workflow processes. Types of AI agents range from those that automate simple tasks based on set rules and complex tasks that require the agent to plan, reason, and adapt across systems. 

Example: Our L&D team implemented an AI agent to automate course reminders to learners during onboarding. Customer support uses AI agents to resolve and close simple support tickets.

What are the benefits of AI agents?

Organizations deploy AI agents to cut costs and save time on repetitive and complex tasks, such as scheduling, data entry, customer support tickets, and more. Advanced AI agents can often perform tasks more quickly than human agents, which is useful for businesses that offer extended customer service hours. They can also be used in marketing automation, sales support, and IT services. 

Learning and development teams may rely on AI agents for many reasons. They can personalize learning experiences that adapt to the learner’s performance in real time, automate administrative tasks like course enrollment, and offer immediate feedback when learners make mistakes.