Reach 360 Accessibility Conformance Report

Last Updated January 11, 2024

We want to empower all learners to have accessible, compelling, and enjoyable e-learning experiences. With that goal in mind, we built Reach 360 to support Web Content Accessibility Guidelines (WCAG), as described in this report. We continue to refine Reach 360 so the learner experience goes beyond technical conformance with these guidelines to become truly accessible to everyone. Keep an eye on our Feature Roadmap and our What’s New page for all the latest enhancements.

This is a living document. We update it as enhancements are developed and new issues come to light. If you discover an accessibility issue, please let us know. We're on this journey together.

Need a PDF version of this report? Download it here.

Based on VPAT® Version 2.4 International Edition

Voluntary Product Accessibility Template® and VPAT® are registered service marks of the Information Technology Industry Council (ITI).

Product Information

Name of Product/Version: Reach 360 (navigational elements of the learning experience, not the hosted training content)

Report Date: December 28, 2023

Product Description: Deliver Articulate 360 training to all learners with Reach 360.

Contact Information: [email protected]

Notes: This report is based on the December 28, 2023 build of Reach 360.

Evaluation Methods Used: We tested the Reach 360 learner experience with automated accessibility checkers and manual testing by accessibility specialists. We used desktop computers running the latest versions of Windows and macOS, plus mobile devices running the latest versions of iOS and Android. We evaluated multiple web browsers, including the latest versions of Google Chrome, Microsoft Edge, Firefox, and Safari. We performed screen reader tests with JAWS 2022, NVDA 2022, VoiceOver in macOS and iOS, and TalkBack for Android. We also completed keyboard-only tests.

Applicable Standards/Guidelines: This report covers the degree of conformance with these accessibility standards/guidelines.

Standard/Guideline

Included in Report

Level A (Yes)
Level AA (Yes)
Level AAA (Yes)

Level A (Yes)
Level AA (Yes)
Level AAA (Yes)

Terms: We use the following terms to define conformance levels for accessibility criteria.

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.1 Report

Tables 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: Success Criteria, Level A

Notes: We'll update this conformance report as enhancements are released.

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.1.1 (Web)
  • 10.1.1.1 (Non-web document)
  • 11.1.1.1.1 (Open Functionality Software)
  • 11.1.1.1.2 (Closed Functionality Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Non-text items have alternative text.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.1 (Web)
  • 10.1.2.1 (Non-web document)
  • 11.1.2.1.1 (Open Functionality Software)
  • 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

The Reach 360 learner experience does not have audio or video content. For conformance information on audio and video content included in project files from Articulate 360, please see our reports for Rise 360 and Storyline 360.

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.2 (Web)
  • 10.1.2.2 (Non-web document)
  • 11.1.2.2 (Open Functionality Software)
  • 11.1.2.2 (Closed Software) 
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have audio content.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.3 (Web)
  • 10.1.2.3 (Non-web document)
  • 11.1.2.3.1 (Open Functionality Software)
  • 11.1.2.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have video content.

1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.1 (Web)
  • 10.1.3.1 (Non-web document)
  • 11.1.3.1.1 (Open Functionality Software)
  • 11.1.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

Information can be programmatically determined throughout the learner experience with some exceptions in the library sidebar.

1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.2 (Web)
  • 10.1.3.2 (Non-web document)
  • 11.1.3.2.1 (Open Functionality Software)
  • 11.1.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

The reading order is correct, with some minor exceptions where the screen reader may not properly announce disabled content.

1.3.3 Sensory Characteristics (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.3 (Web)
  • 10.1.3.3 (Non-web document)
  • 11.1.3.3 (Open Functionality Software)
  • 11.1.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Instructions within the Reach 360 learner experience do not rely on sensory characteristics.

1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.1 (Web)
  • 10.1.4.1 (Non-web document)
  • 11.1.4.1 (Open Functionality Software)
  • 11.1.4.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Color alone is not used to convey information within the user interface.

1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.2 (Web)
  • 10.1.4.2 (Non-web document)
  • 11.1.4.2 (Open Functionality Software)
  • 11.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have audio content.

2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.1.1 (Web)
  • 10.2.1.1 (Non-web document)
  • 11.2.1.1.1 (Open Functionality Software)
  • 11.2.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

Most of the learner experience is keyboard accessible, with the exception of some tooltips.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.1.2 (Web)
  • 10.2.1.2 (Non-web document)
  • 11.2.1.2 (Open Functionality Software)
  • 11.2.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Navigating the learner experience in Reach 360 does not cause a keyboard trap.

2.1.4 Character Key Shortcuts (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.2.1.4 (Web)
  • 10.2.1.4 (Non-web document)
  • 11.2.1.4.1 (Open Functionality Software)
  • 11.2.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have keyboard shortcuts.

2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.2.1 (Web)
  • 10.2.2.1 (Non-web document)
  • 11.2.2.1 (Open Functionality Software)
  • 11.2.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not use timed content.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.2.2 (Web)
  • 10.2.2.2 (Non-web document)
  • 11.2.2.2 (Open Functionality Software)
  • 11.2.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Too

Not Applicable

Reach 360 does not have auto-updating info or content that moves, scrolls, or blinks for more than five seconds.

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.3.1 (Web)
  • 10.2.3.1 (Non-web document)
  • 11.2.3.1 (Open Functionality Software)
  • 11.2.3.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 does not have flashing content.

2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.1 (Web)
  • 10.2.4.1 (Non-web document) – Does not apply
  • 11.2.4.1 (Open Functionality Software) – Does not apply
  • 11.2.4.1 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

The learner experience in Reach 360 has a skip to main content link.

2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.2 (Web)
  • 10.2.4.2 (Non-web document)
  • 11.2.4.2 (Open Functionality Software) - Does not apply
  • 11.2.4.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 has a descriptive page title.

2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.3 (Web)
  • 10.2.4.3 (Non-web document)
  • 11.2.4.3 (Open Functionality Software)
  • 11.2.4.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

The Reach 360 learner experience has a meaningful focus order, with a few exceptions. For instance, hidden elements may still be read by screen readers.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.4 (Web)
  • 10.2.4.4 (Non-web document)
  • 11.2.4.4 (Open Functionality Software)
  • 11.2.4.4 (Closed Software
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 provides meaningful link phrases.

2.5.1 Pointer Gestures (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.1 (Web)
  • 10.2.5.1 (Non-web document)
  • 11.2.5.1 (Open Functionality Software)
  • 11.2.5.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have touchscreen gestures.

2.5.2 Pointer Cancellation (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.2 (Web)
  • 10.2.5.2 (Non-web document)
  • 11.2.5.2 (Open Functionality Software)
  • 11.2.5.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Supports

Click events happen when learners release the mouse button, not when they press the mouse button down. Learners can move the mouse away from the target before releasing the button if they do not want to activate the target.

2.5.3 Label in Name (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.3 (Web)
  • 10.2.5.3 (Non-web document)
  • 11.2.5.3.1 (Open Functionality Software)
  • 11.2.5.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Supports

Interface elements in the learning experience have accessible names that match the visible labels.

2.5.4 Motion Actuation (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.2.5.4 (Web)
  • 10.2.5.4 (Non-web document)
  • 11.2.5.4 (Open Functionality Software)
  • 11.2.5.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have motion controls.

3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.1.1 (Web)
  • 10.3.1.1 (Non-web document)
  • 11.3.1.1.1 (Open Functionality Software)
  • 11.3.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 includes programmatically identified language of pages.

3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.1 (Web)
  • 10.3.2.1 (Non-web document)
  • 11.3.2.1 (Open Functionality Software)
  • 11.3.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 does not change context when learners change focus.

3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.2 (Web)
  • 10.3.2.2 (Non-web document)
  • 11.3.2.2 (Open Functionality Software)
  • 11.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

When interacting with the Reach 360 interface, users do not experience any unexpected changes in context.

3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.1 (Web)
  • 10.3.3.1 (Non-web document)
  • 11.3.3.1.1 (Open Functionality Software)
  • 11.3.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

The Reach 360 learner experience informs learners of input errors through text. However, there is one minor exception: the email validation error on the login form is not announced.

3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.2 (Web)
  • 10.3.3.2 (Non-web document)
  • 11.3.3.2 (Open Functionality Software)
  • 11.3.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

Labels are provided in Reach 360 when content requires input, with some minor exceptions where the screen reader may not properly announce disabled content.

4.1.1 Parsing (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.4.1.1 (Web)
  • 10.4.1.1 (Non-web document)
  • 11.4.1.1.1 (Open Functionality Software)
  • 11.4.1.1.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 provides well-formed HTML that is compatible with assistive technology.

4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.4.1.2 (Web)
  • 10.4.1.2 (Non-web document)
  • 11.4.1.2.1 (Open Functionality Software)
  • 11.4.1.2.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

Reach 360 provides the correct name, role, and value throughout the learner experience with some exceptions in the library.

Table 2: Success Criteria, Level AA

Notes: We'll update this conformance report as enhancements are released.

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.4 (Web)
  • 10.1.2.4 (Non-web document)
  • 11.1.2.4 (Open Functionality Software)
  • 11.1.2.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have audio content.

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.2.5 (Web)
  • 10.1.2.5 (Non-web document)
  • 11.1.2.5 (Open Functionality Software)
  • 11.1.2.5 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have video content.

1.3.4 Orientation (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.4 (Web)
  • 10.1.3.4 (Non-web document)
  • 11.1.3.4 (Open Functionality Software)
  • 11.1.3.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Supports

Content automatically reflows and works beautifully in landscape and portrait modes.

1.3.5 Identify Input Purpose (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.1.3.5 (Web)
  • 10.1.3.5 (Non-web document)
  • 11.1.3.5.1 (Open Functionality Software)
  • 11.1.3.5.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Not Applicable

There are no input fields for learners' personal info, such as phone numbers, addresses, birthdays, or payment methods.

1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.3 (Web)
  • 10.1.4.3 (Non-web document)
  • 11.1.4.3 (Open Functionality Software)
  • 11.1.4.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Reach 360 interface elements meet the minimum contrast guidelines.

1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.4 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4.1 (Open Functionality Software)
  • 11.1.4.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

Text can be resized up to 200% without any loss of content or functionality.

1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.5 (Web)
  • 10.1.4.5 (Non-web document)
  • 11.1.4.5.1 (Open Functionality Software)
  • 11.1.4.5.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

The Reach 360 learning experience does not include images of text.

1.4.10 Reflow (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.10 (Web)
  • 10.1.4.10 (Non-web document)
  • 11.1.4.10 (Open Functionality Software)
  • 11.1.4.10 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Supports

Content will reflow as learners zoom in, so they will never need to scroll horizontally.

1.4.11 Non-text Contrast (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.11 (Web)
  • 10.1.4.11 (Non-web document)
  • 11.1.4.11 (Open Functionality Software)
  • 11.1.4.11 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Partially Supports

The Reach 360 learner experience meets non-text contrast guidelines, except for the favorite button and green checkmarks that indicate when the password requirement has been met.

1.4.12 Text Spacing (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.12 (Web)
  • 10.1.4.12 (Non-web document)
  • 11.1.4.12 (Open Functionality Software)
  • 11.1.4.12 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Supports

Use browser tools and extensions to adjust text properties, such as spacing.

1.4.13 Content on Hover or Focus (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.1.4.13 (Web)
  • 10.1.4.13 (Non-web document)
  • 11.1.4.13 (Open Functionality Software)
  • 11.1.4.13 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Partially Supports

Most pointer hovers on tooltips are visible within Reach 360 until dismissed. However, we would like to improve the tooltips on the create button and user badge.

2.4.5 Multiple Ways (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.5 (Web)
  • 10.2.4.5 (Non-web document) – Does not apply
  • 11.2.4.5 (Open Functionality Software) – Does not apply
  • 11.2.4.5 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

Reach 360 provides multiple ways of locating content within the application.

2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.6 (Web)
  • 10.2.4.6 (Non-web document)
  • 11.2.4.6 (Open Functionality Software)
  • 11.2.4.6 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

The headings and labels in Reach 360 are descriptive.

2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.4.7 (Web)
  • 10.2.4.7 (Non-web document)
  • 11.2.4.7 (Open Functionality Software)
  • 11.2.4.7 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

When learners use keyboard navigation, a rectangle highlights the object that currently has focus. However, the default focus rectangle is not consistently used and we would like to improve this.

3.1.2 Language of Parts (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.1.2 (Web)
  • 10.3.1.2 (Non-web document)
  • 11.3.1.2 (Open Functionality Software) – Does not apply
  • 11.3.1.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have any text with a change in language.

3.2.3 Consistent Navigation (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.3 (Web)
  • 10.3.2.3 (Non-web document) – Does not apply
  • 11.3.2.3 (Open Functionality Software) – Does not apply
  • 11.3.2.3 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

Reach 360 has consistent navigation mechanisms across the learner experience.

3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.2.4 (Web)
  • 10.3.2.4 (Non-web document) – Does not apply
  • 11.3.2.4 (Open Functionality Software) – Does not apply
  • 11.3.2.4 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

Similar components within the learner experience are identified consistently.

3.3.3 Error Suggestion (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.3 (Web)
  • 10.3.3.3 (Non-web document)
  • 11.3.3.3 (Open Functionality Software)
  • 11.3.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

The Reach 360 learner experience provides suggestions for resolving input errors when they are detected.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.3.3.4 (Web)
  • 10.3.3.4 (Non-web document)
  • 11.3.3.4 (Open Functionality Software)
  • 11.3.3.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Reach 360 does not have any legal commitments or financial transactions.

4.1.3 Status Messages (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.4.1.3 (Web)
  • 10.4.1.3 (Non-web document)
  • 11.4.1.3 (Open Functionality Software)
  • 11.4.1.3 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Partially Supported

Status messages for Reach 360 only appear when there is a change in context, and they are accessible to assistive technology. However, there might be minor exceptions where the screen reader might not properly announce results after input.

Table 3: Success Criteria, Level AAA

Notes: We'll update this conformance report as enhancements are released.

Criteria

Conformance Level

Remarks and Explanations

1.2.6 Sign Language (Prerecorded) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

The Reach 360 learner experience does not have audio or video content.

1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have video content.

1.2.8 Media Alternative (Prerecorded) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have video content.

1.2.9 Audio-only (Live) (Level AAA)

EN 301 549 Criteria– Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have audio content.

1.3.6 Identify Purpose (Level AAA 2.1 only)

EN 301 549 Criteria– Does not apply

Revised Section 508 – Does not apply

Partially Supports

Reach 360 uses ARIA landmarks to identify regions.

1.4.6 Contrast (Enhanced) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Reach 360 interface elements meet the minimum contrast guidelines.

1.4.7 Low or No Background Audio (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have audio content.

1.4.8 Visual Presentation (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Reach 360 empowers learners to control the appearance of text so it's easier to read.

1.4.9 Images of Text (No Exception) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

The Reach 360 learning experience does not include images of text.

2.1.3 Keyboard (No Exception) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Navigating the learner experience in Reach 360 does not require specific timing for keystrokes.

2.2.3 No Timing (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not use timed content.

2.2.4 Interruptions (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not auto-update.

2.2.5 Re-authenticating (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Evaluated

2.2.6 Timeouts (Level AAA 2.1 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Evaluated

2.3.2 Three Flashes (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have flashing content.

2.3.3 Animation from Interactions (Level AAA 2.1 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have interaction animations.

2.4.8 Location (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Reach 360 clearly displays the learner's location and folder (if applicable).

2.4.9 Link Purpose (Link Only) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Reach 360 provides meaningful link phrases.

2.4.10 Section Headings (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

This success criterion does not cover user interface components.

2.5.5 Target Size (Level AAA 2.1 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Partially Supported

Most Reach 360 elements meet this requirement, except for the favorite button.

2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Learners can navigate courses with a mouse, a keyboard, and touchscreen gestures interchangeably.

3.1.3 Unusual Words (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not use unusual words.

3.1.4 Abbreviations (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not use abbreviations.

3.1.5 Reading Level (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Text within Reach 360 does not require an advanced education level.

3.1.6 Pronunciation (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have ambiguous words.

3.2.5 Change on Request (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

Learners control navigation.

3.3.5 Help (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Not Applicable

Reach 360 does not have required form submissions.

3.3.6 Error Prevention (All) (Level AAA)

EN 301 549 Criteria – Does not apply

Revised Section 508 – Does not apply

Supports

The Reach 360 learner experience informs learners and provides suggestions for resolving input errors when detected.

Revised Section 508 Report

Notes: The learner experience in Reach 360 supports or partially supports all applicable Revised Section 508 accessibility guidelines, as described in the following tables.

Chapter 3: Functional Performance Criteria (FPC)

Notes: The learner experience in Reach 360 supports or partially supports all applicable criteria in the following table.

Criteria

Conformance Level

Remarks and Explanations

302.1 Without Vision

Partially Supports

Reach 360 supports screen readers and keyboard navigation for most interface elements.

302.2 With Limited Vision

Partially Supports

Reach 360 supports screen readers and keyboard navigation for most interface elements, making it accessible to learners with limited vision.

302.3 Without Perception of Color

Supports

Reach 360 can be used by learners who do not perceive color.

302.4 Without Hearing

Supports

Reach 360 does not use an audible mode of operation.

302.5 With Limited Hearing

Supports

Reach 360 does not use an audible mode of operation.

302.6 Without Speech

Supports

Reach 360 does not require speech input.

302.7 With Limited Manipulation

Partially Supports

Learners with limited dexterity can use Reach 360 for most interface elements.

302.8 With Limited Reach and Strength

Supports

Reach 360 allows mouse, keyboard, and touchscreen navigation.

302.9 With Limited Language, Cognitive, and Learning Abilities

Partially Supports

The learner experience in Reach 360 provides a simple, intuitive interface and supports screen readers and keyboard navigation for most interface elements.

Chapter 4: Hardware

Notes: This chapter is not applicable to Reach 360 since it does not have hardware components.

Chapter 5: Software

Notes: The learning experience in Reach 360 supports most applicable criteria in the following table.

Criteria

Conformance Level

Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See information in the WCAG 2.1 section above.

502.2.1 User Control of Accessibility Features

Not Applicable

This criterion applies to platform software, such as Microsoft Windows and Google Chrome. We provide a list of supported browsers.

502.2.2 No Disruption of Accessibility Features

Supports

Reach 360 does not cause a disruption of platform accessibility features in the learner's operating system or web browser.

502.3 Accessibility Services

Not Applicable

Criteria 502.3.1-502.3.14 apply to platform software, such as Microsoft Windows and Google Chrome. We provide a list of supported browsers.

502.4 Platform Accessibility Features

Not Applicable

This criterion applies to platform software, such as Microsoft Windows and Google Chrome. We provide a list of supported browsers.

See 503.2-503.3

503.2 User Preferences

Supports

Learners can use platform settings, such as custom stylesheets or browser extensions, to personalize the font face, font size, color, contrast, etc., to meet their needs and preferences.

503.3 Alternative User Interfaces

Not Applicable

Reach 360 does not have an alternative interface that functions as assistive technology. All learners use the same interface, which supports assistive technologies like screen readers and magnifiers.

503.4 User Controls for Captions and Audio Description

See 503.4.1-5.3.4.2

503.4.1 Caption Controls

Not Applicable

Reach 360 does not have audio or video content.

503.4.2 Audio Description Controls

Not Applicable

Reach 360 does not have audio content.

See 504.2-504.4

504.2 Content Creation or Editing

See information in the WCAG 2.1 section above.

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable

Reach 360 is not an authoring tool.

504.2.2 PDF Export

Not Applicable

Reach 360 is not an authoring tool and does not produce PDFs.

504.3 Prompts

Not Applicable

Reach 360 is not an authoring tool and does not have a mode of operation that prompts.

504.4 Templates

Not Applicable

Reach 360 does not have templates.

Chapter 6: Support Documentation and Services

Notes: Reach 360 features are documented electronically, and we strive to support everyone according to their communication needs.

Criteria

Conformance Level

Remarks and Explanations

601.1 Scope

See 602.2-602.4

602.2 Accessibility and Compatibility Features

Supports

All features are documented in the Reach 360 user guide. Additional knowledge base articles can be found on our support site.

602.3 Electronic Support Documentation

Supports

You can find all of our documentation in electronic format at https://articulate.com. See our accessibility policy regarding WCAG conformance.

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable

Reach 360 features are documented electronically.

See 603.2-603.3

603.2 Information on Accessibility and Compatibility Features

Supports

603.3 Accommodation of Communication Needs

Supports

Although this report covers the Reach 360 Learn platform, we strive to accommodate everyone's communication needs. We can be reached 24/7 via email. Let us know if you have specific communication requirements.

EN 301 549 Report

Notes: Reach 360 supports applicable EN 301 549 accessibility guidelines, as described in the following tables.

Chapter 4: Functional Performance Statements (FPS)

Notes: The learner experience in Reach 360 supports or partially supports all applicable criteria in the following table.

Criteria

Conformance Level

Remarks and Explanations

4.2.1 Usage without vision

Partially Supports

Reach 360 supports screen readers and keyboard navigation for most interface elements.

4.2.2 Usage with limited vision

Partially Supports

Reach 360 supports screen readers and keyboard navigation for most interface elements, making it accessible to learners with limited vision.

4.2.3 Usage without perception of colour

Supports

Reach 360 can be used by learners who do not perceive color.

4.2.4 Usage without hearing

Supports

Reach 360 does not use an audible mode of operation.

4.2.5 Usage with limited hearing

Supports

Reach 360 does not use an audible mode of operation.

4.2.6 Usage with no or limited vocal capability

Supports

Reach 360 does not require speech input.

4.2.7 Usage with limited manipulation or strength

Partially Supports

Learners with limited dexterity can use Reach 360 for most interface elements.

4.2.8 Usage with limited reach

Supports

Reach 360 allows mouse, keyboard, and touchscreen navigation.

4.2.9 Minimize photosensitive seizure triggers

Supports

Reach 360 does not have photosensitive seizure triggers.

4.2.10 Usage with limited cognition, language or learning

Partially Supports

The learner experience in Reach 360 provides a simple, intuitive interface and supports screen readers and keyboard navigation for most interface elements.

4.2.11 Privacy

Supports

Reach 360 privacy is consistent for all users.

Chapter 5: Generic Requirements

Notes: This chapter is not applicable to Reach 360 since it is not closed or self-contained and supports standard assistive technologies.

Chapter 6: ICT with Two-Way Voice Communication 

Notes: This chapter is not applicable to Reach 360 since it does not offer two-way voice communication.

Chapter 7: ICT with Video Capabilities 

Notes: This chapter is not applicable to Reach 360 since it does not offer two-way voice communication.

Chapter 8: Hardware

Notes: This chapter is not applicable to Reach 360 since it does not include video content.

Chapter 9: Web

Notes: (see WCAG 2.1 section)

Chapter 10: Non-Web Documents

Notes: This chapter is not applicable to Reach 360 since it does not include non-web documents.

Chapter 11: Software

Notes: This chapter is not applicable to Reach 360 since it applies to platform software, such as Microsoft Windows and Google Chrome. We provide a list of supported browsers.

Chapter 12: Documentation and Support Services

Notes: Reach 360 features are documented electronically, and we strive to support everyone according to their communication needs.

Criteria

Conformance Level

Remarks and Explanations

12.1 Product documentation

12.1.1 Accessibility and compatibility features

Supports

All features are documented in the Reach 360 user guide. Additional knowledge base articles can be found on our support site.

12.1.2 Accessible documentation

See WCAG 2.1 section

See information in WCAG 2.1 section

12.2 Support Services

12.2.2 Information on accessibility and compatibility features

Supports

12.2.3 Effective communication

Supports

Although this report covers the Reach 360 Learn platform, we strive to accommodate everyone’s communication needs. We can be reached 24/7 via email. Let us know if you have specific communication requirements.

12.2.4 Accessible documentation

See WCAG 2.1 section

See information in WCAG 2.1 section.

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: This chapter is not applicable to Reach 360.