CAMH Creates Engaging, High-Impact Clinical Training With Articulate 360

El reto

CAMH works with complex clinical content, tight timelines, and high accessibility standards

As the largest mental health and addiction teaching hospital in Canada, CAMH must deliver training that is accurate, inclusive, and practical for clinicians. The organization supports more than 5,000 staff and nearly 2,000 students each year, making scalable digital learning essential.

For more than a decade, CAMH has relied on Articulate tools to design online learning that prepares clinicians for real-world situations, supporting everything from safe medication administration to anti-racism policies. But the organization faces a unique mix of challenges. Courses must meet accessibility requirements that can limit the use of many default interactive elements. Initial drafts of content are often provided by subject matter experts, which can result in large volumes of dense clinical information. Finally, editing and design often has a short turn-around time due to the requirements of the roll-out of information to the staff.

“We want to tell stories, not deliver ‘next, next, next’ courses,” explains Teresa Vanderpost, Community Health and Education Specialist. “But everything has to meet accessibility standards, and timelines in healthcare are often quick.”

CAMH is also expanding its Global Learning Academy, a publicly accessible platform offering education for clinicians, physicians, patients, and families. This growing global audience increases the need for mobile-friendly, scalable learning that meets accessibility expectations across diverse populations

La respuesta

CAMH creates realistic scenarios in Storyline and scalable training content in Rise

To build meaningful learning under these constraints, Vanderpost combines the strengths of both Rise and Storyline. 

Rise now powers much of CAMH’s internal and external education, including mandatory staff courses, clinical policy updates, anti-racism training, and resources for patients and families within the Global Learning Academy. Rise’s speed of creation helps CAMH keep pace with frequent content updates and organizational needs, while its mobile-friendly format also aligns with how newer generations consume information.

Storyline is the engine behind CAMH’s most interactive training. Vanderpost often embeds Storyline blocks into Rise courses to create rich, scenario-based experiences that mirror real life clinical situations. These simulations allow clinicians to practice skills before entering simulation labs or caring for patients directly.

A key example of this is CAMH’s Clinical Institute Withdrawal Assessment for alcohol (CIWA) course. Built in Storyline, it guides learners through an assessment by showing video demonstrations, then asking learners to rate symptoms and receive tailored feedback. “The feedback has been fantastic,” says Vanderpost. “Learners felt they could actually complete an assessment before seeing a real patient.” She has since built similar interactive assessments for opioid withdrawal and safe medication administration, transforming complex clinical guidelines into clear, story-driven learning.

Vanderpost also uses Articulate’s AI Assistant to streamline writing and revision. She relies on it to improve sentence structure and produce cleaner text for easier editing, supporting faster turnaround without compromising quality. “We are fortunate to have amazing editors, but I often write introductions for interactivities in a course,” she explains. “Before I give those to the editor, if I struggle with how to best describe an activity, I use AI Assistant to improve the writing of my first draft.”

Desbloquear el potencial humano

CAMH’s investment in accessible, scenario-based learning empowers clinicians, and extends far beyond the hospital

Learners consistently report that practicing assessments in Storyline helps them feel more prepared for real-world situations. This type of training can reduce uncertainty and help clinicians build confidence in the moments where clinical judgment matters most. 

“Scenario-based e-learning makes a real difference,” says Vanderpost. “It keeps learners engaged in ways that passive training can’t.”

The impact reaches well beyond CAMH—a widespread adoption that highlights the course’s clinical value, as well as the strength of CAMH’s approach to training. The CIWA course has been adopted by multiple Canadian hospitals, a nursing association, and the New Brunswick Department of Health. The latter partnered with CAMH to produce English and French versions of the course, with Vanderpost using Storyline’s translation feature to do so. “It saved us countless hours,” she says.

As CAMH continues expanding its Global Learning Academy, Articulate 360 remains central to creating accessible, engaging, and clinically grounded training. The organization’s thoughtful blend of Rise efficiency and Storyline activity helps support a greater purpose: preparing clinicians for high-stakes decisions through training that feels real, supportive, and meaningful.

With Articulate 360, the Centre for Addiction and Mental Health creates scalable, realistic training that empowers clinicians and the general public with crucial knowledge.