Uma Empresa Líder em Comunicações em Nuvem Acelera a Conexão Humana com o Uso Inteligente de IA

O Desafio

A equipe de capacitação da empresa precisava de agilidade para oferecer treinamento sob demanda em larga escala

A equipe de capacitação da empresa apoia milhares de colaboradores, parceiros e clientes no mundo todo. Seus treinamentos contínuos abrangem todo o conjunto de ferramentas e soluções da empresa e incluem produtos complexos. Essa abordagem holística ajuda os usuários a adotarem rapidamente novos recursos e atualizações. Por meio do e-learning, a equipe capacita seu amplo público global com cursos flexíveis e eficazes. 

“Oferecemos aprendizado ao seu alcance”, afirma uma redatora técnica sênior da organização. “Webinars, e-learning, treinamento sob demanda — tudo o que você precisa, quando precisar.”

Historicamente, a criação de novos cursos de e-learning, especialmente para atualizações mais complexas, era um processo demorado. Exigia várias entrevistas com especialistas no assunto, extensa elaboração de roteiros e diversas rodadas de revisões de design. Em média, a criação de um curso de ponta a ponta levava de 3 a 4 semanas.

To keep pace with its fast-moving product changes, the team needed a more agile way to create engaging, just-in-time training—especially for feature rollouts and migrations. They began using Articulate’s AI features in their existing Rise creation workflow to accelerate their output and elevate course consistency.

At first, the Sr. Technical Writer hesitated. “I’d been avoiding AI tools,” she says. “I worried they would take my job. But when I used Articulate’s AI features, I realized they weren’t going to replace me—they could supercharge me.”

A Solução

Com o Articulate 360 AI, a empresa reduziu drasticamente o tempo de desenvolvimento de cursos e padronizou a qualidade

The Sr. Technical Writer used AI in Rise to generate first-draft lesson outlines from existing documentation, write quiz questions from lesson text, recommend images to match lesson themes, and adjust the tone of technical content to be more friendly and engaging.

“Articulate’s AI features changed the game,” she says. “Suddenly, I wasn’t just keeping up—I was ahead of the curve.”

For her first AI-assisted course on a critical feature migration, the Sr. Technical Writer converted documentation from Product and Engineering SMEs into structured lesson blocks in Rise. She supplied source material and Articulate’s AI drafted knowledge check questions, learning objectives, and concise copy for introductions and feedback. In just two days, her team had reviewed content that previously took them weeks to refine.

“Nossos empregos não vão desaparecer”, diz ela. Ainda é preciso alguém para humanizar o resultado. Mas com a IA, podemos ser mais produtivos. Podemos nos manter à frente.”

The results proved the value of Articulate 360 AI. The feature migration course was ready for rollout in just five working days—60 percent faster than the team’s historical average. SME and peer review timelines dropped by more than half, and learners responded enthusiastically: 92 percent rated the course as “engaging” or “very engaging.”

Articulate’s AI audio features, she notes, were key to this engagement. She was impressed with how realistic the voices sounded, and even tested them on a few colleagues, who didn’t realize they were AI-generated.

“Eu já fiz trabalho profissional de dublagem”, ela diz. “Isso exige muito da voz, e o som varia de um dia para o outro. As vozes de IA da Articulate pouparam minha voz e me pouparam tempo.”

Beyond efficiency, this shift also advanced the Enablement team’s mission to deliver powerful learning. With AI, audio updates that once required hours of re-recording are now instantaneous. “Previously, if a section changed, I’d have to re-record the entire voiceover,” the Sr. Technical Writer explains. “But now, with Articulate’s AI audio features, I update a paragraph, and the audio is instantly refreshed. It enables us to include more audio, make content more accessible to more learners, and keep everything current without delay.”

Desenvolvendo o Potencial Humano

O uso criterioso de IA pela empresa ajuda a oferecer treinamentos mais rápidos e mais inteligentes

Following the first project’s success, the enablement team plans to expand its use of Articulate’s AI features to all product release training. Next up: Developing an AI style guide to ensure consistent tone and structure, and training instructional designers in prompt engineering to get the most value out of Articulate 360 AI.

“We’re always looking for ways to use intelligent tools to empower our customers to succeed, and in today’s world, that means embracing AI,” says the Sr. Technical Writer. “We don’t fear new technology. We embrace it. Articulate’s AI features help us deliver faster, smarter training that keeps our customers at the forefront of innovation.”

Com o Articulate 360 AI, uma das principais provedoras de comunicações em nuvem cria treinamentos ágeis e eficientes de capacitação para fortalecer um público global de colaboradores, parceiros e clientes.