An Online Furniture Retailer Keeps Warehouse Training Current With Articulate 360

La sfida

Maintain training that keeps pace with warehouse operations

Paul Stover, Senior Learning Experience Designer at the retailer, creates training that introduces new warehouse employees to key processes like receiving inventory and putting products into storage. These processes involve nuances that new hires need to understand as they begin the job, making foundational instruction a priority from the very first day.

Employees learn in different settings, moving between classroom computers and handheld devices on the warehouse floor. Because of this, the learning team tools that allow them to create training that is easy to follow across those screens. They also need the ability to quickly revise training and keep employees across locations aligned as processes and requirements change.

Producing appropriate visuals presents another challenge for Stover, who works remotely. Photos supplied by on-site colleagues may show the wrong item or contain details that conflict with the instruction. When creating training, he needs an efficient way to create accurate visuals without necessarily capturing photographs on-site.

La risposta

Responsive, easy-to-update courses built in Articulate 360

The retailer used Articulate 360 to build a series of foundational warehouse courses, with Rise serving as the team’s primary authoring tool. Its responsive design adapts content to the device employees are using, helping them follow activities without repeatedly zooming in to read instructions. “Everybody has access to the same information on their handheld devices or computers,” he says.

Rise also lets the team easily and quickly update training as processes evolve. Stover and his colleagues can edit course content and distribute it quickly as processes evolve.

Articulate’s built-in AI image generation feature gives Stover control over the images and backgrounds he uses in courses, including visuals placed behind text, and he can develop custom imagery around the lesson without having to be on-site.

Creating those images within Rise also simplifies production. Stover can develop visuals alongside the course without switching to another tool to generate, download, and prepare them. “Using [Articulate’s] AI tool for image generation saves me an incalculable amount of time,” he says.

When a lesson calls for a more customized interaction, Stover can build content in Storyline and embed it within a Rise course. That gives him another option for a specific learning need while retaining the responsive format the team relies on for warehouse onboarding.

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Training that aligns teams and keeps products moving

With Articulate 360, the retailer keeps warehouse teams aligned on the processes that help protect inventory and move products toward customers. New hires receive a shared foundation for work that involves more detail than simply placing boxes on shelves. By making that instruction available where employees learn, the company connects onboarding to the everyday responsibilities behind its warehouse operations.

Built-in image generation also saves Stover time in course production, a benefit he describes as “incalculable.” For a designer working remotely from the warehouses, it provides a practical way to produce suitable visuals when on-site photographs are unavailable or inaccessible.

With Articulate 360, an online furniture retailer equips warehouse employees with consistent process guidance while simplifying the work of keeping their training current.