Do I download Articulate software or install it from a disk?

All Articulate software is available exclusively as a download, so you can start using it right away. After you buy an Articulate software product, you’ll receive an email with download instructions and a serial number. If you don’t receive an email within an hour, check your spam folder for an email from Articulate support.

Can I install Articulate software on more than one computer?

You can install our authoring software on two computers—such as a home computer and a work computer, or a desktop and a laptop—for your use only. If you get a message that you've exceeded permitted activations, you may need to uninstall the software on an old computer or buy additional licenses. There's no restriction on the number of people who view your published content. See the Articulate End-User License Agreement (EULA) for additional details.

What is Articulate ID?

Articulate ID will be your username for all things Articulate. We’re rolling it out in phases. Currently, you’ll need to create an Articulate ID to download Articulate trial software. Learn more in this article.

Can I transfer a license from one computer to another?

Yes. Connect to the internet, then uninstall the software from your old computer (Start>Control Panel>Add/Remove Programs) to release the registration from the computer. Then install the software on your new computer by following the activation instructions you received when you purchased your software. If you don't have this email, contact Articulate support for help.

Can I get my money back if I change my mind?

You can get a full refund within 30 days of purchasing our desktop software—no questions asked. Just contact Articulate support.

How do I buy software for my tax-exempt organization?

We can set up a tax-exempt account for your organization. Just contact us and provide your tax-exempt certificate and email address.

What type of support comes with Articulate software?

We provide free, award-winning support to all of our customers. You'll get:

  • Unlimited support cases. Ask for help whenever you need it. Just submit a support case and you should receive an answer from a real person, typically in about 30 minutes during business hours.
  • Community help. Visit the vibrant E-Learning Heroes community forums to seek advice from the largest, most engaged e-learning community in the industry (100,000+ members and counting).
  • Word of Mouth. Learn how to get more out of your Articulate software with practical articles from our community team, customer support, and guest bloggers.
  • The Rapid E-Learning Blog. Get practical, real-world tips for e-learning success from Tom Kuhlmann, Articulate's e-learning guru.
  • Knowledge Base. Search for information within our knowledge base. With more than 10,000 pages, it has a wealth of knowledge to help you succeed.

You can also buy a live conference (telephone plus web collaboration) to get more personalized support. For more information, review our official support policy.

I want to upgrade my Articulate products. What do I do?

Make sure you have your serial numbers on hand. If you're a current Premium Membership Plan member, request your free upgrade. Otherwise, visit the store, choose your upgrade, and enter your current serial numbers in the store order comments for proof of eligibility.

If you purchased a previous version of software within 30 days of the new release, we'll give you a free upgrade to the current version. Just contact us with your order number and serial number.

Where can I find the serial numbers for my existing products?
  • You can find your Storyline serial number when Storyline is open in Help -> About Articulate Storyline. Your serial number is listed on the splash screen.
  • You can find your Articulate Presenter serial number when PowerPoint is open in Articulate -> Help and Support -> About Articulate Presenter ’09 -> Serial Number.
  • You can find your Articulate Quizmaker serial number in Help -> About Articulate Quizmaker ’09 -> Serial Number.
  • You can find your Articulate Engage serial number in Help -> About Articulate Engage ’09 -> Serial Number.
  • You can find your Articulate Replay serial number in Help -> About Articulate Replay -> Serial Number.

To find serial numbers for older products, contact us.

What Articulate products can I upgrade?

You can upgrade each product to the new version of the same product. If you have all the individual products of Articulate Studio suites (Pro or Standard), you can upgrade to the newest version of that suite.

How can I find and contact my sales rep?

Contact us and a success coach will get back to you quickly. If you have a technical support or product activation question, please submit a support case.

How can I get customized training for my organization?

It's easy. Just visit training and choose custom training (onsite) or custom training (web).

Do you offer discounts?

Yes, we offer volume discounts and academic discounts to qualifying institutions. Volume and academic discounts may be combined. We also offer discounts to students, faculty, and staff employed by qualifying educational institutions. Contact Articulate sales to learn more.

If you’re not happy, we’re not happy.
If you want to return Articulate software for any reason, just let us know within 30 days of your purchase. We’ll give you a full refund, no questions asked.

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Articulate E-Learning Blogs

The Rapid E-learning BlogPractical, real world tips for e-learning success. Word of Mouth: The Articulate BlogThe inside scoop for Articulate news and product updates. Community BlogsGet the scoop directly from e-learning heroes.
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