Why would I buy the Platinum Membership Plan?

You'll get the best prices, support, and offers. For example, the one-upgrade membership is priced at about 40% off the product prices. Subscribers receive VIP support with access to unlimited email support, unlimited live web chats, a dedicated support team of senior engineers, and more. View the plan details.

Can I buy the Platinum Membership Plan after I buy my software?

You can buy the Platinum Membership Plan up to three days after you buy Articulate software.

Can I renew my Platinum Membership Plan?

Yes, you can renew your plan when your Platinum Membership Plan expires.

Do you have Platinum Membership Plans beyond three upgrades?

Not at this time. You'll need to renew your subscription after three upgrades.

Do I get telephone support with my Platinum Membership Plan?

There's no phone support included. However, you receive a discount on the Articulate Live Conference support ($40 discount per incident) and you receive priority email support. A real person will respond to your emails 24/7. When available, live chat support is provided exclusively to Platinum Membership Plan subscribers.

How do I access live chat support?

Look for instructions on your Platinum Membership Plan email. If you don't have the email, contact Articulate support for help.

How long does my Platinum Membership Plan last?

Your plan starts when you buy your software with PMP coverage. The PMP benefits will be effective for the version you bought through the immediate next version to which you’re entitled. For example, if you buy Storyline 2 with “Platinum Membership Plan—1 Upgrade,” you’ll get Storyline 3 at no additional cost and have access to PMP support until Storyline 4 is released.

What upgrades can I get with my Platinum Membership Plan?

Platinum Membership Plan subscribers qualify for an upgrade to the next major version of the product associated with their Platinum Membership Plan. For example, if you bought Articulate Storyline 1 with the Platinum Membership Plan, you’ll receive the Storyline 2 upgrade for free. If you purchased Articulate Studio ’09 Pro with the Platinum Membership Plan, you’ll receive the Articulate Studio ’13 Pro upgrade for free.

Customers who have Platinum Membership Plan subscriptions for the individual products associated with either of the Studio packages can upgrade to that package as well. For example, if you purchased Articulate Presenter ’09 and Articulate Quizmaker ’09 individually, each with the Platinum Membership Plan, you can upgrade to Articulate Studio ’13 Standard.

Can I continue using my old license after I upgrade?

Yes, you can keep your current version and license of your software. There’s no need to return it to Articulate when you redeem your entitled Platinum Membership Plan upgrade to the next major version of the software.

In some cases, such as with Storyline 1 and Storyline 2, you can even use both major versions on the same computer.

Can I upgrade the individual products of Articulate Studio at one time?

You can upgrade an entire Articulate Studio suite all at once, or you can upgrade Articulate Presenter, Articulate Quizmaker, and/or Articulate Engage one at a time.

Why was my upgrade denied?

There are several reasons why your upgrade request may have been rejected:

  • Your product and corresponding Platinum Membership Plan were purchased separately.
  • Your product does not have an associated Platinum Membership Plan.
  • Your product has already been upgraded.
How do I redeem my Platinum Membership Plan upgrade?

You can redeem your entitled Platinum Membership Plan upgrade here.

If you’re not happy, we’re not happy.
If you want to return Articulate software for any reason, just let us know within 30 days of your purchase. We’ll give you a full refund, no questions asked.

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