Articulate Online Cancellation Policy
Articulate offers a free 30-day trial account on Articulate Online. Please use the 30-day evaluation period to make sure the service is right for you before signing up for a paid plan.
At any time, a user may cancel his or her Articulate Online account for any reason. The user must request cancellation at the Articulate Online Cancellation page at http://www.articulate.com/ao-cancel.html
Except for the case of plan upgrades, there will be no refunds or credits for partial term service, partial term downgrade refunds, or refunds for terms unused with an open account. In order to treat everyone equally, no exceptions will be made.
Amounts Paid Are Not Refundable
Articulate Online plans are pre-paid. Plans are billed in advance on a term basis (monthly, quarterly or annually) and are non-refundable. There will be no refunds or credits for partial term service, partial term downgrade refunds, or refunds for terms unused with an open account. In order to treat everyone equally, no exceptions will be made.
Credit Card Expirations or Declines
Please note that allowing a credit card to expire or not submitting payment by check regardless of invoice receipt status will not automatically cancel your account as we maintain all of your account data, allow content to be viewed and allow you access to your account. You will remain responsible for paying the plan cost, which will accrue to your account, until we receive a cancellation notice.
We will send notice to the email on record if a card is declined. We may also follow-up by phone or mail. We reserve the right to send delinquent accounts to a collection agency if they are not paid within 3 months.
Retrieving Your Data After Your Account Has Been Cancelled
Data from cancelled accounts will be deleted immediately and cannot be retrieved. Please be sure to export all data you wish to save before cancelling your account.