Articulate Presenter '09

Product Support

Latest Version: Presenter '09 Update 10 - Build 6.3.1402.0316 (02/11/2014). Download or read release notes.

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If videos don't play in your published output, review the following reasons and solutions.

Local Security Restrictions

Test your published content in its intended environment. If you view published content on your local computer, you'll encounter security restrictions related to your web browser and Adobe Flash Player that may cause various features to fail. To avoid these local security restrictions, view your content in the environment for which it was published:

  • Web: Upload your presentation to a web server and view the content with a valid http address.
  • LMS: Upload your presentation to your LMS, then login as an end-user and view the course.
  • Articulate Online: Upload your presentation to your Articulate Online account.
  • Offline: If you'll be distributing your content offline, publish for CD.
Update Adobe Flash Player

You may need to update Adobe Flash Player on your computer to a version that supports FLV and MP4 movies. Adobe Flash Player supports these movie formats in the following versions:

  • FLV is supported in Adobe Flash Player 7 and higher.
  • MP4 is supported in Adobe Flash Player 9 Update 3 and higher.

The recommended solution is to install the latest version of Adobe Flash Player. (Note: Storyline requires Flash Player 10 or later.)

File Naming Conventions

Don't use special characters, accents, or spaces in your video file names. Use only letters, numbers, underscores, and hyphens.

Add FLV and MP4 MIME Types to Your Server

If FLV or MP4 videos still won't play after uploading your published content to a server, it's likely that you need to add these MIME types to the server. Here's how:

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