Articulate Presenter '09

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Latest Version: Presenter '09 Update 10 - Build 6.3.1402.0316 (02/11/2014). Download or read release notes.

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If you find that audio you have imported or recorded in Articulate Presenter '09 is missing from your presentation, it indicates that one or more of the following scenarios is true:

Your software is out-of-date

There was a possibility that you could lose your audio in early releases of Presenter '09 (prior to March 4, 2009).  This was resolved in subsequent updates.  Please download and install the latest update to ensure that you have all the existing fixes and features.

Note that installing the latest update will not restore missing audio.  However, it is intended to prevent the loss of audio resources in the future.

You are working on a network drive or a USB drive

Be sure that your presentation is located on your local hard drive (this is typically your C: drive).  Working on a network drive or a USB (external) drive can cause erratic behavior in Flash-based products, such as Articulate Presenter.

The Articulate Presenter Communicator add-in is disabled in PowerPoint

If the Articulate Presenter Communicator add-in is disabled in PowerPoint, any changes that you make in the Audio Editor, including recording and importing narration, will not get saved when you close the Audio Editor.

There is an -old.ppta file in the same folder where your presentation is stored
What is the -old.ppta file, and how did it get there?

As a safeguard feature, Presenter '09 will add -old to the end of a PPTA file name if the PPTA file becomes locked by another user or computer service, or if it becomes temporarily inaccessible for any reason.  Some scenarios (though not all possibilities) where this can occur are described below.  Note that the -old.ppta file should contain your missing audio.

  1. If the PPTA file becomes locked by another service: If another computer service (for example:  a backup service) accesses the PPTA file while you are working with it, Presenter may not be able to update the file with new information.  In this scenario, Presenter will rename the PPTA file to <presentation>-old.ppta, and a new (empty) PPTA file will be generated.
  2. If a user does a "Save As" and saves over an existing PowerPoint file with a PPTA file: Whenever a user does a Save As, Presenter will also copy the PPTA file to the Save as location.  This can cause a conflict if there is already a PPTA file in that location.  Rather than overwriting the file, Presenter renames the file to <presentation>-old.ppta.
  3. If Presenter upgrades a project from Presenter 5 and a PPTA file already exists in that location: If a PPTA file already exists, Presenter will change the name of the file to <presentation>-old.ppta and create a new one.
  4. If you have a PPT (2003 or earlier) and PPTX (2007 or later) file in the same folder with the same name: If you have a PPT and PPTX file in the same folder with the same name, Presenter will want to name the PPTA file the same regardless of which file you are working on.  If there is already a PPTA file in the folder that is not associated with the PowerPoint file you open, Presenter will change the name of the file to <presentation>-old.ppta and create a new (empty) PPTA file for the opened PowerPoint presentation.
  5. A user moves a file outside of PowerPoint, and there is a PPTA with the same name as the PowerPoint file in the target directory: If Presenter detects a project is moved outside of PowerPoint, it will copy over the PPTA to the current directory (provided you have write permissions to that directory).  If there is an existing PPTA file in that location, Presenter will change the name of the file to <presentation>-old.ppta and create a new (empty) PPTA file.
How do I restore the audio from an -old.ppta file?

In the event that an -old.ppta file is generated, you can easily reconnect it with your PowerPoint file, which will restore your missing audio resources.  Here’s how:

  1. Close PowerPoint.
  2. Rename or delete the new (empty) PPTA file to break its link with the PowerPoint file.
  3. Ensure that the PowerPoint file and the original PPTA file (i.e., the -old.ppta file) are located in the same folder.
  4. Remove “-old” from the PPTA file name, so that it has the same file name as the corresponding PowerPoint file.

As long as the PowerPoint file and the original PPTA file are located in the same folder and have the same file name, they will re-link, and your audio will be restored.

You have moved or renamed your PowerPoint file

Moving or renaming the PowerPoint file could break the link between the PowerPoint file and its corresponding PPTA (Articulate) file, which will make it appear that your audio is missing.  To restore your missing audio:

  1. Close PowerPoint.
  2. Navigate to the folder where your presentation is stored, and locate the new (empty) PPTA file, which has the same name as the PowerPoint file.
  3. Rename or delete the new PPTA file to break its link with the PowerPoint file.
  4. Place the original PPTA file in the same folder as the PowerPoint file, and ensure that it has the same name as the PowerPoint file.  (If you moved your PowerPoint file, you may need to check the original folder where the presentation was stored to locate the original PPTA file.)

As long as the PowerPoint file and the original PPTA file are located in the same folder and have the same file name, they will re-link, and your audio will be restored.

If you need to move your project files, use the Send to Articulate Presenter Package feature to generate a zip file that contains a copy of all the project's resources.  Then transfer the zip file to its new location, and extract it.

Your PowerPoint file is stored in a folder with the same name as the PowerPoint file

It is recommended that you do not save your PowerPoint file in a folder with the exact same name as the PowerPoint file.

Saving a PowerPoint file in a folder with the exact same name as the PowerPoint file does not cause loss of audio resources.  However, if you also publish to the folder one level above the folder where your PowerPoint file is stored, you will overwrite your PPTA file and lose your Articulate resources (including audio).

Your PowerPoint file or PPTA file is "Hidden"

If your project files are hidden, they will not work as expected, and it may appear that your audio is missing.  When files are hidden, their icons generally look faded or grayed out.  To correct this issue:

  1. Close PowerPoint if it is open.
  2. Right-click the file(s), and select Properties.
  3. Then uncheck the Hidden box.
  4. Click OK to save your change.

If there is an -old.ppta file as a result of your files being hidden, you can now follow the steps in the section above, "How do I restore the audio from an -old.ppta file?" to correct the issue.

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