Articulate Presenter '09

If you receive a message stating that your serial number is invalid when attempting to activate your Articulate software, it indicates one or more of the following issues:

• You've typed the serial number incorrectly into the activation form.
• You've entered the serial number for a different product.
• Another user has already activated the software with the same serial number on the same computer.

To avoid mistyping the serial number, it's recommended that you copy the serial number as it appears in your product activation email, and paste it into the activation form.

Also, be sure to use the proper serial number for the product(s) you purchased.  If you have more than one serial number, you can tell which serial number corresponds to which product by their prefixes:

If more than one user attempts to activate with the same serial number on the same computer, you'll receive an invalid serial number message.  Each user is required to activate with a unique serial number.  Click here for more information.

Try manual activation

If you continue to receive an invalid serial number message after addressing the issues above, you may be able to activate your software by temporarily disconnecting (or disabling) your Internet connection and using the manual activation method.  Click on your product(s) below to learn how to use the manual activation method:

• Storyline
• Presenter
• Quizmaker
• Engage
• Video Encoder