I want to transfer my software license to another computer. What do I need to do?

If you would like to transfer a software license from one computer to another for the same user, please follow the version specific steps below:

If you're using Articulate Presenter 5:

1. Ensure that you're connected to the Internet.
   
2. Uninstall the software from your computer (Start -> Control Panel -> Add/Remove Programs).
   
3. Your registration will now be released from the original computer and you may install the software on the new computer by following the activation instructions sent via e-mail at the time of the original purchase. If you don't have your activation e-mail, you may contact support for assistance.

If you're using Articulate Presenter 4 or earlier:

1. Download and run this program on the machine from which you wish to erase the registration.
   
2. Contact Articulate Customer Support with the confirmation code you receive.
   
3. Upon receiving your confirmation code, we will advise you on how to proceed.

The Articulate End User License Agreement (EULA) does not permit transferring software to another user. If there is a special condition that would require a transfer, such as an employee leaving the company, you would have to request consent and receive permission from Articulate.

Note that if you were directed to this page by Articulate Support via an existing case, you don’t need to create a new case; you can reply to the email from us to request consent. Please be sure to tell us why you need to transfer the license to a new user.