Trial users and customers can submit a new case any time for a quick resolution—for free.
If you’re a Platinum Membership Plan customer, connect via the web for live support from one of Articulate's customer support engineers. Refer to your activation email for your special support link.
Live Phone ConferencingTalk directly with a Tier 3, senior customer
Real-Time Screen SharingWe’ll see what you see to help troubleshoot and resolve
Immediate Articulate Developer EscalationIf necessary, we’ll bring an Articulate developer onto the call to help resolve the issue.
Resolution MeetingIf we don’t resolve the issue for you in the first call, we’ll schedule a free follow-up.