5/1/2008: Getting a prompt in your software about needing to update? Click the "Learn More" link you see there to get back in action. If that still doesn't work, submit a case below. We're happy to help.
Articulate offers complimentary 24x7 email support for the majority of issues. After submitting a case, you will receive confirmation of receipt via email and will be assigned a unique case number.
A support representative will personally respond to your case. Please allow a maximum of 1 business day for your response, but note that you will typically receive a reply on the same day you submit the case.
Submit Case
Submit Case
Complimentary for trial users and customers, you can email our support team anytime for a quick resolution.
Live Chat Support
Live Chat Support
If you're a Platinum Membership Plan customer, connect via the Web for live support from one of our Articulate Customer Support Engineers. Refer to your activation email for your special support link.
Articulate Live Conference
Articulate Live Conference
gives you the ultimate in technical support.
- Live Phone Conferencing
Talk directly with a Tier 3, Senior Customer Support Engineer - Real-Time Screen Sharing
We'll see what you see to help troubleshoot and resolve the issue - Immediate Articulate Developer Escalation
If necessary, we'll bring an Articulate Developer onto the call to help resolve the issue - Free Follow-up Resolution Meeting
If we don't resolve the issue for you in the first call, we'll schedule a free follow-up call
Request a Feature
Have an idea for something you'd like to see in one of our products? Tell us about it!
