Articulate Sales FAQs.

All Articulate software is available exclusively as a download, so you can start using it right away. After you buy an Articulate software product, you'll receive an email with download instructions and a serial number. If you don't receive an email within an hour, check your spam folder for an email from Articulate support.

You can install our authoring software on two computers—such as a home computer and a work computer, or a desktop and a laptop—for your use only. If you get a message that you've exceeded permitted activations, you may need to uninstall the software on an old computer or buy additional licenses. There's no restriction on the number of people who view published content. See the Articulate End-User License Agreement (EULA) for additional details.

Yes. Connect to the internet, then uninstall the software from your old computer (Start>Control Panel>Add/Remove Programs) to release the registration from the computer. Then install the software on your new computer by following the activation instructions you received when you purchased your software. If you don't have this email, contact Articulate support for help.

You can get a full refund within 30 days of purchasing our desktop software—no questions asked. Just contact Articulate support.

We can set up a tax-exempt account for your organization. Just contact us and provide your tax-exempt certificate and email address.

We provide free, award-winning support to all of our customers. You'll get:

• Unlimited support cases. Ask for help whenever you need it. Just submit a support case and you should receive an answer from a real person, typically in about 30 minutes during open hours.
• Community help. Visit the vibrant E-Learning Heroes community forums to seek advice from the largest, most engaged e-learning community in the industry (100,000+ members and counting).
• Word of Mouth. Learn how to get more out of your Articulate software from Gabe Anderson, Word of Mouth blogger and Articulate's director of customer support.
• The Rapid E-Learning Blog. Get practical, real-world tips for e-learning success from Tom Kuhlmann, Articulate's e-learning guru.
• Knowledge Base. Search for information within our knowledge base. With more than 10,000 pages, it has a wealth of knowledge to help you succeed.

You can also buy a live conference (telephone plus web collaboration) to get more personalized support. For more information, review our official support policy.

Make sure you have your serial numbers on hand. If you're a current Premium Membership Plan member, request your free upgrade. Otherwise, visit the store, choose your upgrade, and enter your current serial numbers in the store order comments for proof of eligibility.

If you purchased a previous version of software within 30 days of the new release, we'll give you a free upgrade to the current version. Just contact us with your order number and serial number.

• You can find your Storyline serial number when Storyline is open in Help -> About Articulate Storyline. Your serial number is listed on the splash screen.
• You can find your Articulate Presenter serial number when PowerPoint is open in Articulate -> Help and Support -> About Articulate Presenter ’09 -> Serial Number.
• You can find your Articulate Quizmaker serial number in Help -> About Articulate Quizmaker ’09 -> Serial Number.
• You can find your Articulate Engage serial number in Help -> About Articulate Engage ’09 -> Serial Number.

To find serial numbers for older products, contact us.

You can upgrade each product to the new version of the same product. If you have all the individual products of Articulate Studio suites (Pro or Standard), you can upgrade to the newest version of that suite.

Contact us and let us know where you're located. Your dedicated sales rep will contact you quickly. If you have a technical support or product activation question, please submit a support case.

Just request a cancellation. You can cancel at any time, but there are no partial term downgrade refunds, refunds, or credits for partial term service, or refunds for terms unused with an open account.

If you have a trial account, go to Compare Plans and click the Sign Up button for the plan you want to purchase. When you get your product activation email, follow the instructions to log in to your account and apply your new serial number to complete the upgrade.

If you have a paid account, contact Articulate support to let us know which plan you want. Make sure you confirm the preferred upgrade date, allowing one business day for processing. We'll send you a store coupon to the unused portion of the month. Please note that when you purchase an upgrade plan, you'll begin a new term of service. Once you have your coupon, go to the store and sign up for the plan you want, making sure to enter the coupon number. Also, make sure you include the order number or serial number for your existing plan in the comments field of the order form. When you get your product activation email, follow the instructions to log in to your account and apply your new serial number to complete the upgrade.

It's easy. Just visit training and choose custom training (onsite) or custom training (web).

Yes, we offer volume discounts and academic discounts to qualifying institutions. Volume and academic discounts may be combined. We also offer discounts to students, faculty, and staff employed by qualifying educational institutions. Contact Articulate sales to learn more.