First, gather up your serial numbers from your previous versions. Then, if you’re a current Platinum Membership Plan member, request your free upgrades.

Otherwise, go here to upgrade your previous versions with substantial discounts. Be sure to enter your current serial numbers in the store order comments for proof of upgrade eligibility.

You’re also entitled to a free upgrade if you purchased a previous version within 30 days of the new release (Studio ’09 was released September 30, 2008). Just contact us with your order number or serial numbers.

You can upgrade each product to the new version of that same product (e.g., you can upgrade Presenter 5 to Presenter '09).

Also, if you who have the individual products associated with either of the Studio packages, you can upgrade to that package. For example, if you purchased Presenter 5, Quizmaker 2 and Engage 1 separately, you qualify for an upgrade to Rapid E-Learning Studio '09 Pro.

The previous and new versions won’t run on the same machine at the same time. However, you can still try out the new versions risk-free for 30 days and if you decide not to upgrade, you can easily go back.

Here’s how:

1. Uninstall your previous versions via Windows Control Panel -> Add/Remove Programs.
2. Download and install the 30-day trials.
3. You’ll probably love the new versions and want to keep them. But if you need to go back, uninstall the new versions and then reinstall the previous versions.

We’ll even help you find your original download links to the previous versions if you don’t have them handy.

Yes, Studio ’09 is backward compatible and will happily support content created in previous versions. (But you can’t edit Studio ’09 content in previous versions.)

Yes, Articulate Presenter 5, Articulate Quizmaker 2, Articulate Engage, and the Articulate Rapid E-Learning Studio 2nd Edition will remain available for purchase through April 30, 2009. Contact us to receive information on how to order.

Check out our store for the latest pricing and specials. If you want multiple licenses, or you're an academic institution,
contact us about even greater savings.

Just let us know who you are and where you're located and your dedicated sales rep will contact you right away. If your question relates to technical support or product activation issues you'll receive faster service by submitting a support case directly with our support department.

You can install the authoring software, for your use only, on up to two computers, such as a home and work computer, or a desktop and laptop computer. There is no restriction on the number of people who view your published content. See the Articulate End-User License Agreement for the details of our license agreement.

Our software is available exclusively as download so you can start using it right away. After you buy the software with your credit card, you'll receive an email from us with download instructions and product serial numbers.

If you don't get this email within an hour or so, check your spam folder for an email from Articulate Support. If you've ordered an upgrade or used another method of payment besides credit card, it takes a bit longer since we first have to manually validate your order.

If you're not satisfied, for any reason, within 30 days of purchasing our desktop software, you get a full refund, period, no questions asked. We don't want your money if you're not incredibly happy. Just get in touch with us within 30 days of purchase and we'll refund your money.

Articulate Video Encoder ’09 is only available as part of the Rapid E-Learning Studio ’09 bundle.

Articulate Online is term-based service and you can cancel your account at any time. The moment you cancel your subscription you'll never be charged for another term.

We're glad you asked! Our support is award-winning and we're really proud of that fact.

Here are all the great support resources you get for no additional charge:

• Unlimited free support cases. Ask for help as much as you want. After you submit a support case, you'll get an answer really fast from a real person! And we're fast. Lately we've been averaging the first response in less than 30 minutes!
• Access to more than 29,600 community members. Check out our vibrant Community Forums. If you want your question answered by a team of experts, this is the best place to start.
• Word of Mouth – The Articulate Blog. Receive the insider's view on how to get the most out of your software. Brought to you by Gabe Anderson, Director of Customer Support. Here's a great example of the kind of stuff to expect from Gabe and his team.
• The Rapid E-Learning Blog. Get practical, real-world tips for e-learning success. Hosted by Tom Kuhlmann. Be sure to sign up for the free subscription.
• Knowledge Base - There's a wealth of practical knowledge in our knowledge base. (More than 10,000 pages.) We even installed a dedicated search appliance from Google to make it super fast and easy to find what you’re looking for.

If you want a support engineer to "visit your computer," you can purchase a live conference that includes telephone and web collaboration. Frankly, we sell very few of these since people really love our free support. For the lawyer types, here’s the official support policy.

Yeah, get the details about getting customized training direct from the experts.