What is the price of your software?

Check out our store for the latest pricing and specials. If you're a corporate or academic institution and want multiple licenses, contact us about volume licensing for even greater savings. Return to Top  |  Return to Store

Who is my sales rep? How do I contact that person?

Just let us know who you are and where you're located and your dedicated sales rep will contact you right away. If your question relates to technical support or product activation issues you'll receive faster service by submitting a support case directly with our support department. Return to Top  |  Return to Store

How many computers can I install your software on?

You can install the authoring software, for your use only, on up to two computers, such as a home and work computer, or a desktop and laptop computer. There is no restriction on the number of people who view your published content. See the Articulate End-User License Agreement for the details of our license agreement.

After you've activated your software on your first computer, submit a support case with your serial number so we can enable your software to activate on your second computer. Return to Top  |  Return to Store

Does the software come on CD-ROM or is it delivered via download?

Our software is available exclusively as download so you can start using it right away. After you buy the software with your credit card, you'll receive an email from us with download instructions and product serial numbers.

If you don't get this email within an hour or so, check your spam folder for an email from Articulate Support. If you've ordered an upgrade or used another method of payment besides credit card, it takes a bit longer since we first have to manually validate your order. Return to Top  |  Return to Store

Do you have a money-back guarantee for your desktop software?

If you're not satisfied, for any reason, within 30 days of purchasing our desktop software, you get a full refund, period, no questions asked. We don't want your money if you're not incredibly happy. Just get in touch with us within 30 days of purchase and we'll refund your money. Return to Top  |  Return to Store

What if I want to cancel my Articulate Online account?

Articulate Online is term-based service and you can cancel your account at any time. The moment you cancel your subscription you'll never be charged for another term. Return to Top  |  Return to Store

What about upgrades?

If you have a prior version of the software, you'll be able to purchase an upgrade at a drastically reduced price, usually half the price of the full-version. Of course, if you have a current Platinum Maintenance Plan, your upgrade is free
of charge. Return to Top  |  Return to Store

What kind of support do I get?

We're glad you asked! Our support is award-winning and we're real proud of that fact.

Here's all the great support resources you get for no additional charge:

• Unlimited free support cases. Ask for help as much as you want. After you submit a support case you'll get an answer real fast from a real person! And we're fast. Lately we've been averaging the first response in under 30 minutes!
• Access to 14,326 community members. Check out our vibrant Community Forums. If you want your question answered by a team of experts, this is the best place to start.
• Word of Mouth – The Articulate Blog. Receive the insider's view on how to get the most out of your software. Brought to you by Gabe Anderson, director of customer support. Here's a great example of the kind of stuff to expect from Gabe and his team.
• The Rapid E-Learning Blog. Get practical, real-world tips for e-learning success. Hosted by Tom Kuhlmann. Be sure to sign up for the free subscription.
• Knowledge Base - There's a wealth of practical knowledge in our knowledge base. (Over 10,000 pages.) We even installed a dedicated search appliance from Google to make it super fast and easy to find what you’re looking for.

If you want a support engineer to "visit your computer" you can purchase a live conference that includes telephone and web collaboration. Frankly, we sell very few of these since people really love our free support. For the lawyer types, here’s the official support policy. Return to Top  |  Return to Store

Do you offer custom training?

Yeah, get the details about getting customized training direct from the experts. Return to Top  |  Return to Store