Wanted: Customer Support Representative (100% telecommuting)

Articulate is the 15th fastest growing technology company in North America and arguably the #1 coolest to work for. We're looking for a Customer Support Representative to join our awesome team.

Do you want to work at a small, profitable, energetic, and fun software company where you can make a difference and help change the way people around the world are learning? Would you love the opportunity to work from home and forget commuting and living in a cube farm? We value talent over location, so we're looking for the right person no matter where you live (U.S. only).

The ideal candidate will be articulate (sorry), smart, technology- and Web-savvy, able to work independently, a fast learner, meticulous, and committed to outstanding customer service. Primary responsibility is receiving incoming phone calls to Articulate and helping the caller, or assigning the call to somebody else within Articulate who can best delight the caller. This is a unique opportunity to join an industry-leading team that develops and supports powerful, award-winning software.

Responsibilities:

• Answer incoming calls to Articulate
• Own & resolve customer support issues
• Assist customers in ordering Articulate products
• Manage incoming fax and email requests into Articulate
• Escalate calls when necessary
• Actively contribute to Articulate community forums
• Support sales team efforts (recognize new leads and up-sell opportunities)
• Contribute to ongoing process & workflow improvement
• Log customer data and all communications accurately and thoroughly in internal systems
• Actively contribute to other functional areas of company