12-02-2008, 09:27 AM
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Member
Join Date: Dec 2008
Posts: 3
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updated, but still not working
Hi- I am just trying to view a presentation, but I get the blank screen shown. I downloaded the update, scanned my computer (found no files for updating), and no change. I am a computer moron, but I tried to follow the instructions. I'm not sure what other info you need. Thanks for any help!
Dave |
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12-02-2008, 09:49 AM
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Member
 
Join Date: Feb 2006
Location: Woodbury, MN
Posts: 6,169
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Re: updated, but still not working
Hi, Dave! Are you a developer or just a learner viewing content produced by someone else? Are you viewing the content on a server, on a CD, on your PC, etc.?
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Gerry |
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12-02-2008, 10:11 AM
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Member
Join Date: Dec 2008
Posts: 3
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Re: updated, but still not working
I am a supplier trying view content from our customer on my PC. I am running Windows XP, 2002, Service Pack 3 if that helps. I have never used your software before. Thanks!
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12-03-2008, 12:54 PM
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Moderator
 
Join Date: Feb 2006
Posts: 7,692
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Re: updated, but still not working
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Justin Wilcox Customer Support Manager Articulate - Empowering Rapid E-Learning Tweet me here. |
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12-03-2008, 01:00 PM
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# 5 | ||
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Member
Join Date: Dec 2008
Posts: 3
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Re: updated, but still not working
So you're saying the problem is on the presenter's end, and even though I downloaded the Flash 10 updater, I can't view it unless they fix it on their end first?
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12-03-2008, 06:58 PM
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Administrator
 Join Date: Feb 2006
Location: NY
Posts: 2,226
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Re: updated, but still not working
That's correct, Dave S.: The person who created the content needs to update it. You could also view it with a previous version of Flash Player in the meantime.
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Gabe Anderson Director of Customer Advocacy Articulate - Empowering Rapid E-Learning Get the latest Articulate news: Subscribe to Word of Mouth You should follow me on Twitter here. |
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