Scorm cmi.exit value always set to suspend

[Javier.Rodriguez]

Hi,

I created a graded quiz using Quizmaker 09, and published to an LMS using SCORM 2004 3rd edition.

I choose to report passed/failed to the LMS.

The quiz is working fine, and reporting fine, except by the cmi.exit value, that is always set to suspend, even if I finish the quiz clicking in the finish button (I used quiz - submit one at a time template).

is there a way to make the quiz report "normal" in cmi.exit field?

Thanks

Javier

[beeneeb]

What LMS are you using?

[Javier.Rodriguez]

I'm testing the content in http://testtrack.scorm.com.

And one more problem is that with this value "suspend" in the exit field, if you launch again, the quiz ask you if you want to continue (with this values is what I was expecting, but is not what I'm trying to do), if you click yes the content resume in the last page (In my case the results page), and in you click on finish, the status change to failed, with a 100% in the score :S

Thanks

Javier

[Wylie]

Hello,

What is the status on this bug report? Can you get Articulate quizzes to resume correctly with testrack or not? Have you been able reproduce this problem locally?

Please keep us updated as we would like to recommend Articulate products to our LMS clients.

Thanks,
Chris

[Justin]

Originally Posted by Wylie

Hello,

What is the status on this bug report? Can you get Articulate quizzes to resume correctly with testrack or not? Have you been able reproduce this problem locally?

Please keep us updated as we would like to recommend Articulate products to our LMS clients.

Thanks,
Chris

There's no bug here to report. Articulate content is SCORM certified and is AICC compliant.

[Wylie]

Originally Posted by Justin

There's no bug here to report. Articulate content is SCORM certified and is AICC compliant.

Hi Justin, if your product is SCORM certified, then:
1 - why does it fail both the TestTrack.scorm.com and ADL test harnesses in terms of this resume bug?
2 - Have you spent 10 minutes to try this yourself?
3 - Can you get Articulate quizzes to resume correctly on testrack or ADL test harnesses?

We have had to add a special "articulate" setting in our LMS to forbid SCO resumption and have had to document to all our users that Articulate is failing industry standard Test harnesses.

Articulate support used to be pretty good. This long dialog where you can't be bothered to user test your own products reminds me more and more of Adobe support.

I would really appreciate it if you could answer my three questions.

Thanks,
Chris

[Justin]

Originally Posted by Wylie

Hi Justin, if your product is SCORM certified, then:
1 - why does it fail both the TestTrack.scorm.com and ADL test harnesses in terms of this resume bug?
2 - Have you spent 10 minutes to try this yourself?
3 - Can you get Articulate quizzes to resume correctly on testrack or ADL test harnesses?

We have had to add a special "articulate" setting in our LMS to forbid SCO resumption and have had to document to all our users that Articulate is failing industry standard Test harnesses.

Articulate support used to be pretty good. This long dialog where you can't be bothered to user test your own products reminds me more and more of Adobe support.

I would really appreciate it if you could answer my three questions.

Thanks,
Chris

Hi Chris,

I never said we can't be bothered. Not sure where that is coming from. Have you submitted a reproducible case for us to look at with the issues that you are experiencing? If not, let's start there. Thanks.
Articulate Support - Contact

[dmozealous]

Hi Chris and Javier,

Sorry to hear that you are having problems. My name is Dave Mozealous and I am the Quality Assurance Manager for Articulate and the one that was responsible for testing the LMS integration in our suite of products so I should be able to answer your questions.

Let me start off by answering your questions.

Originally Posted by Wylie

Hi Justin, if your product is SCORM certified, then:
1 - why does it fail both the TestTrack.scorm.com and ADL test harnesses in terms of this resume bug?
2 - Have you spent 10 minutes to try this yourself?
3 - Can you get Articulate quizzes to resume correctly on testrack or ADL test harnesses?

1. This is a good question...after looking into it a bit it looks like the status is being reset to incomplete on resuming of the course in SCORM 2004 and that is causing the issue. Ok, I know, I just stated the obvious...but let me give a little more of an explanation. We use SCORM.com's engine to do our LMS integration, and from the Articulate side we don't treat reporting any differently if the content is SCORM 1.2 or SCORM 2004, so we are doing the same thing in SCORM 1.2 and SCORM 2004, but it looks like in testtrack only SCORM 1.2 is working correctly. When you launch our content we automatically set the status in the LMS to incomplete, and it looks like when resuming in SCORM 2004 that initial setStatus we do is not suppressed, and it is in SCORM 1.2. Anyway, it looks like our initial setting of the setStatus to incomplete when the course is resumed is probably causing this to happen, and it something that we should avoid doing, but we are working with the SCORM.com guys to figure out what/if we should be doing differently.

Anyway, I'll let you know what I find out, and should be able to give you a workaround either way.

3. Couple things here. So if you don't exit and resume to the results slide it looks like everything works properly, but when you are using SCORM 2004 the status is being reset incorrectly. I am actually the one responsible for doing our LMS testing here, and we do test in a variety of different learning management systems and LMS like environments which includes testtrack and the SCORM 1.2 and 2004 3rd/4th edition test suites. However, I am unfamiliar with the test harness...do you have a link for that? I would be interested in checking that out for future testing.

Javier, as an FYI if you don't want the content to call "suspend" on finish you can follow the steps in this kb:
Course is never completed in Saba 5.4 (SCORM 1.2) – Articulate Presenter ‘09 Knowledge Base

The reason we set the content to "suspend" mode is that we want to support resume. Ideally, and I think we will eventually change our content to do this, is to only set cmi.exit to suspend if the status is left as incomplete. If it is set to complete/passed/failed we would set it appropriately to finished.

Anyway, if you have questions on this please let me know. I'll also let you know when I have a definitive answer/explanation/workaround for issue number 1.

[dmozealous]

Hi Javier and Chris,

We developed a workaround/fix for the issue where status was being reset when resuming to the results slide in SCORM 2004.

You guys want to give it a shot?

Here is what you need to do:
1. Download this file
2. Unzip it to the following locations:
C:\Program Files\Articulate\Presenter\players\template_scorm 2004
C:\Program Files\Articulate\Presenter\players\template_scorm 2004 3rd
C:\Program Files\Articulate\Articulate Quizmaker\content\scorm_2004
C:\Program Files\Articulate\Articulate Quizmaker\content\scorm_2004 3rd
C:\Program Files\Articulate\Articulate Engage\content\scorm_2004
C:\Program Files\Articulate\Articulate Engage\content\scorm_2004 3rd
3. Republish your course
4. Upload it to your SCORM 2004 LMS

That should correct the problem.

Let me know if this doesn't work for you for some reason and we can look into it more. I'll be posting a KB about it shortly and make sure we add the change to the next update we do.