SCORM 1.2 Scoring and Completion Issue in LMS and Reload

[shecter]

Hi,

I've made a quiz in Quizmaker and published it to a presentation, then published that presentation to Presenter. I then published as SCORM 1.2.

The module won't send over a score or completion to my LMS (Saba 5.3 sp2) or to the "Reload SCORM 1.2 player". However, it does appear to send over score and completion to "Test Track". I can't figure out why.


Saba 5.3sp2: See "Saba Communication Log.txt" attached
Reload Player: articulatetest
Test Track: see test-track-communication.jpg attached.

Does anyone have insight into this?

Thanks,

Marc

[mulder007]

I had a similar issue where the time spent in a module was not reporting correctly.
I received the following information from the Articluate Helpdesk and was able to track down the issue and resolve it. Best of luck.

~~~
In order to determine what's happening in the communication between the Articulate content and your LMS, you can generate a debug log:

1) Launch your Articulate course from your LMS.
2) In Presenter pause the first slide (the debug will only work on the first slide). If it is a standalone Quizmaker quiz, click on the quiz to make sure it's the active window, and type on your keyboard "debuglms!!!" (no quotes).
3) You'll see a debug window pop up (ensure pop-up blockers are disabled, if necessary).
4) View and exit the course as it was intended to be viewed. If it is a quiz, take the quiz and exit the quiz as you normally do.

This will show you all of the communication occurring between the content and the LMS.

[shecter]

Thanks for the information. I'll look into that. I actually just ran the content through the ADL SCORM1.2 tester per these instructions: http://www.articulate.com/support/presenter09/kb/?p=137.

The error is attached. I can't determine where to begin trouble shooting based on that information.

-Marc

[shecter]

I have to take back what I just wrote. I was doing the testing wrong in the ADL Test Suite. It turns out that the package checks out fine there. But this still leaves me with the issue of what is happening with my LMS. I will submit a case to my LMS vendor.

Attached is the data from the ADL Test suite.

[shecter]

sorry--here's that data.

[Justin]

You could try these steps to see if it helps, though I would strongly recommend making a backup of the SCORMFunctions.js file you are replacing prior to doing the steps below:

Download this file:

http://www.articulate.com/support/fi...MFunctions.zip

Unzip the file and replace the SCORMFunctions.js file located here (you will want to make a backup copy of the file located in these directories):

C:\Program Files\Articulate\Presenter\players 5.0\template_aicc\lms
C:\Program Files\Articulate\Presenter\players 5.0\template_scorm\lms
C:\Program Files\Articulate\Presenter\players 5.0\template_scorm 2004\lms

C:\Program Files\Articulate\Articulate Quizmaker 2.x\player\aicc\lms
C:\Program Files\Articulate\Articulate Quizmaker 2.x\player\scorm\lms
C:\Program Files\Articulate\Articulate Quizmaker 2.x\player\scorm 2004\lms

Republish your content using the updated SCORMFunctions.js file and see if this resolves your issue.

[shecter]

I will try out this fix, but need to clarify the paths you wrote out.

My SCORMFunctions.js files are not located at the paths you wrote.

In QuizMaker, it is at:

C:\Program Files\Articulate\Articulate Quizmaker\Content\lms

In Articulate, it is at:

• C:\Program Files\Articulate\Presenter\players\template_scorm\ lms
• C:\Program Files\Articulate\Presenter\players\template_scorm 2004\lms
• C:\Program Files\Articulate\Presenter\players\template_scorm 2004 3rd\lms

Notice that I don't have version numbers in my file paths the way you do. Am I on the latest version?
I'm using Articulate '09 (v6.0.809.2911pro) demo. and

[shecter]

I renamed all the existing scormfunction.js files to scormfunction.js.old. and added in the new scormfunction.js file from the download link to each of the paths in my previous post. After doing this and republishing my content (attached) it no longer plays in the ADL Scorm 1.2 test package or in my LMS. It doesn't even begin talking to the LMS. Seems like this actually broke the content more.

-Marc

[Justin]

OK. I hope you took my advice and backed up your original files and added them back.

[shecter]

yes I did.