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02-18-2011, 03:55 PM
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# 1 | ||
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Member
Join Date: Jan 2011
Posts: 14
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Presenter ate my custom template
I'm working on two different projects, one that I have mostly complete (old), and one that I just started today (new). I created a new presenter template for the new project, and it seems to have removed the template from the old project. I went to work on the old project this afternoon, and the template was changed to the new project colors, and the the old template name was removed from the dropdown.
I went hunting for it in the folders according the the tutorials for finding your custom templates, but it is gone from there as well. The new one is visible. I'm 100% certain I did not save over or rename the template from the old project. Any ideas? |
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02-21-2011, 12:28 PM
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# 2 | ||
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Moderator
 
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Presenter ate my custom template
Hi hstokes,
You can review the location of custom resources as well as how to share them in Presenter '09 here: Location of player templates, color schemes, logos, playlists and presenters – Articulate Presenter ’09 Knowledge Base If you continue to have problems finding the player template, let me know.
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-21-2011, 12:45 PM
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# 3 | ||
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Member
Join Date: Jan 2011
Posts: 14
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Re: Presenter ate my custom template
I've already looked in all the places the tutorial recommends. It's just gone. It's not terribly hard to rebuild, but I need to be able to switch between a couple of projects without templates disappearing. Any other suggestions?
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02-21-2011, 12:49 PM
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# 4 | ||
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Moderator
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Presenter ate my custom template
Templates should not be disappearing. Are you working off of a network or flash drive?
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-21-2011, 12:56 PM
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# 5 | ||
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Member
Join Date: Jan 2011
Posts: 14
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Re: Presenter ate my custom template
No to both.
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02-21-2011, 01:59 PM
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# 6 | ||
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Moderator
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Presenter ate my custom template
Would you mind submitting a support case so that we can take a closer look at the issue?
Articulate Support - Contact
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-21-2011, 02:02 PM
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# 7 | ||
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Member
Join Date: Jan 2011
Posts: 14
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Re: Presenter ate my custom template
sure, when I get a little breathing room, bit under the gun for a deadline
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