Problems Recording Narration in '09 Presenter

[kenbascom]

I have run into a problem trying to record narration using Presenter. I am able to record via PowerPoint -> Slide Show -> Record Narration, but the Articulate -> Record Narration does not work. I click on the "Start recording" button, it greys out, and the timer begins to run. I talk into the mic, click on "stop recording", and nothing has been captured. The "play" button just stays greyed out.

I can record using Articulate -> Audio Editor, and play it back within Audio Editor. However, if I then try to add sync effects via Articulate -> Record Narration, I cannot hear the narration, although it appears to exist; if I sync effects through that route and then open it using Audio Editor, both the narration and the effects are in place. I can also adjust the syncing of effects within Audio Editor and hear the narration while doing so. (Obviously this implies a possible work-around, but it is labour intensive and unsatisfactory...)

I'm using Articulate '09 and PowerPoint 2003, if that helps....

Thanks for any suggestions

[Jeanette]

Hi kenbascom, and welcome! See if the steps in this knowledgebase article help resolve the issue you're experiencing:
Audio Editor does not import or save audio – Articulate Presenter ‘09 Knowledge Base

[kenbascom]

Well, my problem doesn't seem to be with the Audio Editor, since I can record via Articulate -> Audio Editor, but I went through the information you directed me to. I checked the disabled items list in Help ->About Microsoft PowerPoint -> Disabled items, but nothing shows as disabled. I checked the Trusted Publisher settings, and the Trust all installed add-ins and tamplates option was checked.

Unfortunately, it doesn't look like this is going to be that straight-forward...

[beeneeb]

Hi kenbascom,

Is your microphone set to Exclusive mode? I would recommend going into the Properties of your microphone and unchecking both Exclusive Mode options.

For more information, see the link below:

Unable to record audio via the Audio Editor or Record Narration – Articulate Presenter ‘09 Knowledge Base

[kenbascom]

Would I be able to record in anything else if my mic is not set up properly? (I've forwarded your post to my tech guy, since I don't have administrator rights, but this seemed a reasonable naive enquiry...)

Thanks

[beeneeb]

Originally Posted by kenbascom

Would I be able to record in anything else if my mic is not set up properly? (I've forwarded your post to my tech guy, since I don't have administrator rights, but this seemed a reasonable naive enquiry...)

Thanks

It really depends upon what other software programs you have open. I know that Skype is VERY PICKY about microphone settings and can cause issues both within Skype and with other programs. Removing the "exclusive mode" option should help resolve the issue.

[kenbascom]

Originally Posted by beeneeb

It really depends upon what other software programs you have open. I know that Skype is VERY PICKY about microphone settings and can cause issues both within Skype and with other programs. Removing the "exclusive mode" option should help resolve the issue.

I can record fine in Audio Editor and PowerPoint - don't use Skype (company computer - don't even have it installed), and when I'm trying to record I don't have anything open but Outlook, PowerPoint and Presenter.....

[beeneeb]

Originally Posted by kenbascom

I can record fine in Audio Editor and PowerPoint - don't use Skype (company computer - don't even have it installed), and when I'm trying to record I don't have anything open but Outlook, PowerPoint and Presenter.....

Would you mind submitting a support case to us so that we can take a closer look at the issue?

Articulate Support - Contact

[kenbascom]

Originally Posted by beeneeb

Would you mind submitting a support case to us so that we can take a closer look at the issue?

Articulate Support - Contact

I have done so...

Thanks

[elearningdiva]

I'm interested in the resolution for this, we're experiencing the same problem.