missing ribbon.dll in ppt 2007

[crcompean]

Hello all,
I'm having an issue with Presenter and PPT 2007.
The Articulate Presenter ribbon does not show up in PPT.
I have used the Add-in area to determine if the add in is disabled but it was not.
In the Manage COM Add-ins the ribbon.dll is showing as not loaded.
When I click in the selection box to add the ribbon it does not respond.
Also, I can't even locate the ribbon.dll file in C:\Program Files\Articulate\Presenter.

I'd appreciate any advise.

Thanks,
CRC

[Justin]

I would check this out:
articulate menu is missing from ribbon ppt 07

And this:
Presenter ‘09 menu is missing or inactive - Articulate Presenter ‘09 Knowledge Base

[crcompean]

Thank Justin,
I did try all the options you listed including re-installing Articulate.
In fact it was when I re-installed Articulate that I lost the ribbon in PPT 2007 altogether.

[Justin]

If you haven't already done so, I would submit a case:
Articulate Support - Contact