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02-02-2010, 04:15 PM
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# 1 | ||
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Member
Join Date: Feb 2010
Posts: 4
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Print to PDF is broken
Today when I was printing to PDF, I found that the PDF is now shrinking to fit to a size that looks like about 30% of the page. It was working yesterday because I use this feature everyday.
What's up? |
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02-02-2010, 05:39 PM
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# 2 | ||
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Moderator
 
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Print to PDF is broken
Quote:
Can you try clearing your cache & then re-running the report? Please let me know if this resolves the issue.
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-02-2010, 06:51 PM
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# 3 | ||
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Member
Join Date: Feb 2010
Posts: 4
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Re: Print to PDF is broken
Quote:
Tried clearing cache and the PDF is still only a fraction size of the page. |
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02-03-2010, 10:21 AM
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# 4 | ||
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Moderator
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Print to PDF is broken
Can you tell me exactly which report that you are running so that I can test it on my machine?
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-03-2010, 02:33 PM
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# 5 | ||
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Member
Join Date: Feb 2010
Posts: 4
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Re: Print to PDF is broken
Quote:
But frankly, any report I pick is displaying the results the same way. If it is multiple pages, it is making three columns on the page, so each column is about 33% or the page. It is really strange. |
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02-03-2010, 05:20 PM
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# 6 | ||
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Member
Join Date: Feb 2010
Posts: 2
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Re: Print to PDF is broken
I have experienced this same issue today. AND an additional problem is in exporting test results. The exported PDF cuts off the end of the lines. How can we fix this?
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02-04-2010, 01:15 PM
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# 7 | ||
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Moderator
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Print to PDF is broken
Hi everyone,
I just tested this issue on my machine and I can replicate the issue with the PDF files. I have submitted this to the Quality Assurance team for review. As soon as I get an update on the issue, I will let you all know. Thanks for your patience.
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-04-2010, 03:06 PM
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# 8 | ||
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Member
Join Date: Feb 2010
Posts: 2
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Re: Print to PDF is broken
Any input on the issue with the PDF being cut off when I export the report out of AO?
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02-04-2010, 03:08 PM
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# 9 | ||
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Moderator
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Print to PDF is broken
Quote:
The other issue (report being cut off) is not related to this new issue reported here. Please see the link below for more information: Report exported as PDF cuts off long question text – Articulate Online Knowledge Base
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-04-2010, 04:06 PM
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# 10 | ||
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Member
Join Date: Feb 2010
Posts: 1
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Re: Print to PDF is broken
Our system is doing the exact same thing. Last week it was fine. The problem was first noticed on 2-1-10.
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