Please view all items on this slide to continue

[liclem]

Hello,

I have a persistent, embarrasing problem. When I publish my Articulate presentation, I sometimes receive the following message when viewing Engage interactions: Please view all items on this slide to continue. This happens even when I have viewed all of the tabs. Once I receive this message, the only way I can get the NEXT SLIDE button to appear is to click the arrows at the top of the screen.

This happens on a different Engage interaction each time I publish.

My business owner wants the user to have to click each of the tabs within the interaction, so I have to mark it as "restricted".

Is there a solution?

Before posting, I searched the site but did not find a solution.

Can someone please help?

[Ron Price]

I would test to verify that you are "clicking" on all of the items on the slide and not just mousing over them. Even though it makes a clicking noise, it doesn't register as a viewed item until you click it. It has happened to me before and I realized that I had not clicked on everything.

[liclem]

Hi Ron, that's definitely not the case here. I've been working on this project for about a month now, and am very careful to click each tab. 99% of the time everything works fine; it's just that 1% that is the kicker.

[Justin]

The way the Restricted template works is that the person would have to reach the last interaction step and once the audio or step completes then they would be allowed to leave the interaction. So if you are on a different step in the interaction even if you viewed the last step you'd still have to go to the last step again and let the duration run out before advancing. Kind of a pain but that's the way the restricted navigation works.

Of course you could always use free navigation in your player template and adust the properties of the interaction to not allow the user to leave the interaction until they have viewed all steps.

[liclem]

Hi Justin-

Correction: The presentation is set to free navigation, and the properties of the Engage interactions require the user to view all the steps. Still, I have this problem of sometimes not being able to advance to the next slide.

Each time I publish, this occurs in a different interaction. There have been occassions where all Engage interactions worked just fine...but usually there are one or two that do not. Can you help?

Thanks

[Justin]

You might want to submit a case so that we can look at your issue more closely.

[liclem]

Thanks Justin I'll do that!

Lisa