03-28-2007, 02:27 PM
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# 21 | ||
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Administrator
  Join Date: Feb 2006
Location: NY
Posts: 2,155
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Re: Engage acting like it is not installed
Thanks for the kind words (of defense), Rob.
 KevinJ- I'm sorry you feel that way, and hopefully we can work to change your impression of Articulate software and support. We do work very hard from both a development and support standpoint to produce top-notch products and provide quality service. And thank you, Dave, for outlining where we stand on this issue. I would echo Dave's comments that we are very much aware of this and are doing what we can to fix this issue.
__________________
Gabe Anderson Director of Customer Advocacy Articulate - Empowering Rapid E-Learning Get the latest Articulate news: Subscribe to Word of Mouth You should follow me on Twitter here. |
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04-12-2007, 02:32 PM
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# 22 | ||
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Member
Join Date: Feb 2006
Location: California
Posts: 53
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Re: Engage acting like it is not installed
Where are you with this, this is driving me crazy! I have deadlines and I keep getting this wacky behavior with the courses. Rhonda
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04-12-2007, 02:37 PM
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# 23 | ||
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Administrator
Join Date: Feb 2006
Location: NY
Posts: 2,155
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Re: Engage acting like it is not installed
Hi Rhonda-
We should have a fix for this in our Vista-compatible releases of Presenter & Engage, which will soon be ready for beta. If you haven't already signed up for the beta, it's not too late to do so. Just drop me a line.
__________________
Gabe Anderson Director of Customer Advocacy Articulate - Empowering Rapid E-Learning Get the latest Articulate news: Subscribe to Word of Mouth You should follow me on Twitter here. |
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04-12-2007, 02:53 PM
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# 24 | ||
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Member
Join Date: Feb 2006
Location: California
Posts: 53
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Re: Engage acting like it is not installed
Wait a minute! I had to get rid of Vista because nothing would work. I am using XP and don't want to reinstall Vista. I've had to change my entire OS just to get work done with your product Gabe.
Will this beta fix it in XP as well? Rhonda |
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04-12-2007, 02:59 PM
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# 25 | ||
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Administrator
Join Date: Feb 2006
Location: NY
Posts: 2,155
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Re: Engage acting like it is not installed
The Vista-compatible releases will also support XP, yes.
__________________
Gabe Anderson Director of Customer Advocacy Articulate - Empowering Rapid E-Learning Get the latest Articulate news: Subscribe to Word of Mouth You should follow me on Twitter here. |
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08-14-2007, 11:40 AM
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# 26 | ||
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Administrator
Join Date: Feb 2006
Location: NY
Posts: 2,155
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Re: I have problems logging
Hi AltaGid, and welcome to the forums!
I'm not sure I understand your question. If you were able to post your message above, then you were able to login to the forums OK. Are you finding that the password is not being remembered? If so, and you're using Firefox, you might want to check your browser settings to ensure your cookies are not being cleared when you exit.
__________________
Gabe Anderson Director of Customer Advocacy Articulate - Empowering Rapid E-Learning Get the latest Articulate news: Subscribe to Word of Mouth You should follow me on Twitter here. |
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02-19-2008, 12:25 PM
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# 27 | ||
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Member
Join Date: Jan 2008
Posts: 8
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Re: Engage acting like it is not installed
I have been experiencing this issue for a while. Every so often the "Properties..." and "Edit in Engage" buttons seem to act as basic PowerPoint shapes, instead of buttons to open Properties or Engage. I seem to have narrowed it down to happening right after having Published my presentations. Closing PowerPoing and re-opening re-activates the buttons. But thanks to this forum I will now try the three step process: 1. Open Engage 2. Open PowerPoint 3. Open Presentation. Hopefully this will help me avoid closing and opening PowerPoint 20 times a day.
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