Engage acting like it is not installed

[billosborn]

I am using Windows XP Business edition with no user restrictions. I am logged in as administrator.

If there is something I can try and capture to help out, let me know.

[Kevin Condrin]

I have admin rights on my Windows XP Professional system.

[Fimian]

Hi Dave,

No rest for the weary, eh?

MS Win SP 2, no restrictions; occurred on both my home and office machines; two different AP and Engage accounts...

Regards,

Michael

[Peter L]

I had exactly the same thing happen yesterday - Engage acts as if it is not installed.

I found that I could remedy this by closing and reloading PPT.

While I did do the Articulate Online beta, I de-installed the app and went back to earlier versions of Engage and Presenter.

This is the first time that it's happened since I purchased Engage back last fall - however, one other quirky app I've loaded that's affected a lot of other things - and relies on Flash - is Crystal Reports Excelsius which causes strange behaviour in apps such as PPT, Word and Outlook.

Regards,

Peter

[LoriB]

I'm having this problem as well and have also found that closing and reopening PowerPoint resolves it. I noticed that this issue occurs after I have published my project ... before I publish, I can access Engage from PowerPoint, but once I publish Articulate thinks I don't have Engage installed.

[mikeyt8]

Same issue experienced here as well.

Mike

[tnfno]

Joining the club, have the same problem, it appears randomly. Restarting PPT always solves it, but annoying...

T

[KevinJ]

I can't believe how tolerant the users of this forum are.

It's like this is a shareware product.
Use at your own risk but thank you for the donation.

If it wasn't for this forum the good users who forked out substantial dollars for this product would have no support.

I reported this issue over a month ago and it was "apparently a know issue".

So how come it has not been posted?

Better yet fixed!

Hmm...

Gabe:

Spend more time on the stability of this product and less time on Tips and Tricks.



KevinJ

[Rob47]

I thought I was immune. Today, I had this occur to me when working on a PRESO. I am running Windows XP Media Edition, I am the administrator.

Closing PPT and then opening does re-establish the connection for me. I did check the regedit and I have the correct info there.

Thanks for the previous posts about how to resolve as it saved me tons of time guys.

As for the post about this being shareware, I respectfully disagree. Gabe and the support crew are the best folks in the biusiness for tracking down and crushing bugs, and for being open and responsive to praise and criticism alike.

V/R,

Rob

[dmozealous]

Hey Guys,

Thanks for all the feedback on this. Just as an update, we are working on this issue. The difficulty on our side is that we haven't been able to reproduce the issue, which it makes it more difficult to address the bug, and verify the issue is fixed.

That being said, we are working on a fix for this issue in the next update we do to Articulate Presenter.

KevinJ, I am sorry that you feel that way about Articulate Presenter. I am the QA Project Lead for Articulate Presenter, and we are constantly making strides to improve the quality of Articulate Presenter and all of our products. We have done several major updates to Articulate Presenter over the last year, with many bugs fixed, so I do believe we have been very attentive to the needs of our customers. If you have any additional feedback, positive or negative, I am open to hear it, you can either contact me via email (dmozealous at articulate), private message me, or give me a call (858) 952-0777, or feel free to post on the forums.

I do appologize for not posting further on this topic to let everyone know that we are looking into the issue.

Thanks again everyone.