Quote:
Originally Posted by doofdaddy
Some ideas:
Instead of a sales scenario, have the learner be a customer service rep who has to deal with an angry customer who doesn't understand the product.
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Good idea about the customer service rep. This is a very realistic scenario because the company offers a comfort guarantee that allows the customer to return it if they don't like it. They could be forced to handle an exchange for a customer who was recommended the wrong mattress. Wheels are spinning.