Ditto everything Mike Shiflett said and more. He and I are in the same business, selling aviation training materials. I'm happy for your many customers that can quickly fix their online presentations, but for those of us who sell CDs to thousands of customers, this is a nightmare.
To say I'm none too pleased about this is a gross understatement. The cost to recover from this comes directly out of our bottom line as there's no reasonable way that we can ask our customers and distributors to bear some of the cost. Just replacing existing inventory--ours and our distributors--will cost thousands. And that doesn't include the cost of replacing disks for customers who suddenly discover that their CD which has been working fine for 2 years suddenly stopped. I'm already getting the calls. This is a huge productivity hit in time dealing with this problem that could have been spent on new revenue generating activities.
Yes, I've signed the petition to get Adobe to make changes on their end, but I'm not optimistic that any change could come in time to spare me any expense. Adobe is 15 minutes from me and they prioritize these things like other large high tech companies for whom I've worked. If it's not directly impacting their immediate sales, it's going to be a fairly low priority.
To your credit, you've communicated a nice workaround that some of my customers are already satisfied with. But many barely know how to operate a computer (I know, hard to believe but there are a lot of 50 year old pilots that have spent all of their time in airplanes and not in front of computers), and they have no interest in downloading a new browser.
Also, you have a top notch support staff who've never failed me when I've called for help. You definitely deserve the 2008 Best Web Support Sites award.
But please understand, I feel that Articulate has let me down big time on this one. And I'm the one stuck with a large, unexpected cost that I feel like I shouldn't have to be paying.
Max Trescott
Glass Cockpit Publishing