View Single Post

Old 04-17-2007, 08:59 AM   # 3
gabe
Administrator

 
Join Date: Feb 2006
Location: Saratoga Springs, NY
Posts: 2,338
Default Re: Error trying to evaluate Articulate


Hi comegalletas, and welcome to the forums!

I'm sorry you ran into this error - and sorry, too, Dave, that you had this issue. Unfortunately, this is a tricky one and there are only a few work-arounds.

Here's more info:

Quote:
While attempting to use a product protected by the Activation Service an error 310 (Unable to install an evaluation license) may occur. This indicates that the Activation Service is unable to read or write information to the machine necessary to track the evaluation.

This problem is generally machine-specific, though it may be related to your specific permissions given to you by your IT department.

To correct this issue you can try one of the following:

1) Have an IT person log onto your computer and install the trial version for you. If it is fully functional you should then be able to log onto the computer and use the trial version.

2) Download the trial on another computer.

3) Purchase a full version of the software. Articulate offers a 30-day money back guarantee on any software. You can order a full version here:

http://www.articulate.com/store.html
__________________
Gabe Anderson
Articulate Director of Customer Advocacy
E-Learning Heroes - NEW forums, tutorials, downloads, and more!

gabe is offline