Survey Your Users with Quizmaker & Articulate Online in 3 Easy Steps

Aug82007
Written by Gabe Anderson Director, Customer Advocacy — Posted in Articulate Online, Articulate Quizmaker, Company, Customers

Surveys are important. We all want to know how we’re performing and what we can do better. As the director of support, it’s my job to know how my department is doing, and to improve any gaps we might have in our processes, solutions, and response time.

How do I do that? With your input — and with a little help from our tools.

Whether you’re running a support department or zeroing in on your learners’ needs when building your elearning courses, here’s how you can create your own survey to solicit input from your users:

Step 1: Create Your Survey

Create your survey with Articulate Quizmaker. You can read about the survey I launched in June on the Articulate support experience. And you can download the source .AQM file to get you started with some ideas for your own survey.

Step 2: Publish to Articulate Online & Deploy to Users

Publish your survey to your Articulate Online account (get a free, 30-day trial if you don’t already have one).

Once your survey is in Articulate Online, you can generate a unique launch button or URL to include on your Web site or in emails. Our survey URL has appeared at the bottom of every outgoing support email we’ve sent for more than a month now:

http://support.articulate-online.com/0283233476

Step 3: Run Reports & Analyze Your Results

survey-stats.png Once your survey link is out there, the fun part is collecting your survey data in Articulate Online. You can run regular reports on your responses, then take follow-up action when necessary. In my case, I’ve been following up with those of you who’ve shared feedback — positive or negative.

You can even export your reports to CSV or PDF. Or extract your favorite feedback from the past few weeks to share in a blog post for your shameless self-promotion.

First, from Katherine Ross, Instructor Coordinator at Kidproof (who liked us enough to share a photo):

katherine-ross.jpg I spent over 15 years in customer service, so I know a thing or two about it. I would like to say that I found your online support to be absolutely excellent. I didn’t expect to have an answer to my question until Monday at the earliest (it’s now Friday afternoon), but I literally heard back within 15 minutes. I am blown away by the quick response time. Thanks a million!

Support is part of the Articulate difference:

Keep up the great support. This is one huge reason you are separating yourselves from your competitors.

We’re faster than a speeding bullet:

I was very impressed with the timeliness of the response to my question. The entire process took less than 15 min.

We go above and beyond:

I have been extremely happy with everything. You’ve always made every effort to go out of your way to solve a problem.

We help you get your work done:

Without (your) support I would not have been able to complete my project successfully. … If the rest of the support staff is as professional and as knowledgeable as Justin, then you guys are truly a class act.

We’ve also received a handful of not so kind responses, but that’s the beauty of the survey: It’s allowed us to turn the negative into the positive.

Besides, those aren’t as much fun to blog about.

6 responses to “Survey Your Users with Quizmaker & Articulate Online in 3 Easy Steps”

1

Is there a way to collect your results without using Articulate Online? I want to create a customer survey for students to complete when they have finished their course. I’m already using Moodle for assessments, and my company won’t pay for another management system.

I realise students can email their results, but only if they have Outlook. What happens to users who have only gmail accounts? Many companies are now switching to google mail servers, so this makes things difficult.

Please help!

Maisy // Posted at 8:12 pm on December 5th, 2010
2

Hi Maisy- if you’re using Moodle, there’s no reason to worry about emailing results, as you can track them directly in Moodle. Here’s a tutorial where you can learn more.

gabe // Posted at 2:41 pm on December 6th, 2010
3

Thanks Gabe, this is what I was after. Is there a way to specify the interaction id in Articulate? My survey is about 40 questions long and I don’t quite follow the Track details output in Moodle. Thanks again for your help.

Maisy // Posted at 7:20 pm on December 6th, 2010
4

Hi Maisy- glad to hear it. You might be able to use the unsupported method outlined here to specify a custom interaction ID (or at least a custom prefix or suffix to the question number). If you have any follow-up questions about that, please post in that forum thread.

gabe // Posted at 10:04 am on December 7th, 2010
5

As a part of a consulting assignment I would like to collect detailed survey responses from a remote client via an online survey on the Web. 2 caveats (a) I don’t want to use my web site and (b) the survey responses would include free text and attachments of files. Can this be done end-to-end using Articulate Online?

I am already an Articulate Studio user. I’ve use it for e-Learning content preparation for courses I conduct.

Sunder // Posted at 2:56 am on August 10th, 2011
6

Hi Sunder- yes, most of that can be done via Quizmaker and Articulate Online. The only requirement not possible is for users to submit files.

gabe // Posted at 10:44 am on August 10th, 2011

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