Every once in a while we here in the Articulate Support Department come across a question wherein part of a presentation is missing. Missing, you say?

Why yes. Missing. Then where did it go?

This usually occurs with images. You finish building your PowerPoint presentation or e-learning course, publish with Articulate Presenter, check your work, and part of your content is just gone — cut off the side of the Articulate Player.

If you created your content using a legacy PowerPoint file or perhaps a company template, then the culprit in this scenario is most likely due to On-screen Show not being selected. This is a setting in PowerPoint Page Setup.

Note that this is the default setting when you create a new PowerPoint file, so chances are, you don’t have to worry about changing the setting. But if you’re seeing your images cut off, then read on.

To verify that you have the correct setting, do the following:

1. From within PowerPoint, select the File menu.
2. Select Page Setup.
3. Look at the first option, “Slides sized for.”
4. Verify that On-screen Show is selected.
5. Click OK.
6. Republish.

The other thing to look out for is that your images are sized to fit within the PowerPoint template. That is, if you have any large images, make sure the edges don’t go past the white area in your PowerPoint slide; if they do, then it’s Goodbye images!

Lastly, make sure your file’s Slides Orientation is set to Landscape and not Portrait (PowerPoint -> File -> Page Setup).