How to Get Articulate Support, Training, and Tutorials

Mar182010
Written by Gabe Anderson Director, Customer Advocacy — Posted in Articulate 101, Community, Screenr

Articulate software is easy to use, but who doesn’t benefit from a little help from their friends? We offer so many training and support resources that there’s likely an answer to your question already out there.

This guide outlines the core Articulate support and training resources, and provides some tips on how to locate just what you’re looking for.

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Getting Started Guides

Before you even think about needing support or training, you probably just want to start with the basics, right? Below you’ll find links to the best resources on getting started with Articulate products:

Getting Started with Articulate

Articulate Studio ’09 & Articulate Online Overview

Articulate Presenter ’09

Articulate Quizmaker ’09

Articulate Engage ’09

Articulate Video Encoder ’09

Articulate Online

Articulate Support

Our award-winning support site is the hub for official product documentation, knowledge base articles, feature tutorials, and Community Forums.

If you can’t find it in the knowledge base (now featuring many articles with embedded Screenr tutorials!), it’s probably been discussed in the forums.

Prefer one-on-one email support? Let one of our highly-skilled customer support engineers help you out. We’re always available with 24×7 email support, and 24×5 live web chat support for our Platinum Membership Plan customers. Just submit a support case to get things rolling.

Of course, the support site and Community Forums are fully searchable from any page, too. Or, if you want, you can even create a bookmark for these search landing pages:

You can review the full Articulate Support Policy, too.

Articulate Training

When talking with potential customers, one of the first questions they often ask is about product training. We offer both in-person and web- based training offerings for all budgets:

  • Custom On-Site Training: Our trainers come to you for a 1- or 2-day custom session (U.S., Canada, and Europe)
  • Open Enrollment Classes: Offered in various locations across the U.S. & Canada (up to 4 classes available; varies by location)
  • Custom Web-Based Training: Available in 1-hour sessions for up to 2 attendees, conducted via the web (anywhere in the world)

Screenr Tutorials & Social Media

Screenr is a free screencasting tool we launched last year that you can use to create video tutorials up to 5 minutes in length. You can then view those tutorials in your web browser, via YouTube, on your iPhone, or even in your Articulate courses (as a Web Object or as an embedded MP4 movie). You can use Screenr to create software simulations, and in lots of other creative ways.

Articulate staff and customers also use Screenr to create tutorials on how to get the most of your Articulate software. Together, we’ve created hundreds of useful Screenr tutorials.

So how do you find the one that answers your question?

Search Google using the site:screenr.com operator, throw in the word “Articulate” alongside the topic of choice, and you can find a tutorial on just about anything.

To get started, use this search, then add your desired search term(s). For example, if you’re interested in tutorials related to the Quizmaker drag and drop question type, just add Quizmaker drag and drop to the query.

Every Monday, Jeanette posts a community recap in the Community category of this blog, so that’s another great way to review the highlights of discussions and tutorials by the Articulate Community.

Or you can keep abreast by browsing the Community Tutorials category of this blog, which automatically pulls in new tutorials that are flagged by Articulate staff nearly every day:

Here’s a tutorial on the topic:



View the tutorial on Screenr.com

You can also follow us on Facebook and Twitter, and we’ll be sure to keep you updated on the latest news and tutorials.

Finally, back in October, Jeanette posted an article on 101 Rapid E-Learning Tutorials, so that’s another good place to browse available tutorials by category.

Happy learning, and we’ll see you in the community!

20 responses to “How to Get Articulate Support, Training, and Tutorials”

1

Do you have a version of presenter, Quiz maker and Engage for Mac , Snow Leopard OS? Thanks

Ingrid Fernandes // Posted at 4:11 pm on May 10th, 2010
2

Hi Ingrid- we don’t have native Mac versions of our products, but you can learn how to run Articulate software on your Mac in this blog post.

gabe // Posted at 4:32 pm on May 10th, 2010
3

Hi there, I read the Mac blog post, about using windows native software running under Mac OS; But what about if I do not want to use Microsoft’s Power Point (to avoid the need to get a Microsoft Power Point software license), but an alternative like OpenOffice where I can create or edit Power Point formatted files? Is there any way to use Articulate software without the Power Point direct integration?

Jorge Paps // Posted at 1:28 pm on May 25th, 2010
4

Hi Jorge- Articulate Presenter is a PowerPoint add-on, so you do need PowerPoint in order to use it. It is not compatible with alternatives like OpenOffice.

gabe // Posted at 4:09 pm on May 25th, 2010
5

I am having trouble getting to the place to enter my key for activation? the other components had an option to activate now…but Presenter does not. How do I activate Presenter?

Barbara Van de Castle // Posted at 2:34 pm on January 4th, 2011
6

Hi Barbara- once you launch PowerPoint, you’ll be prompted to activate Presenter (it’s a PowerPoint add-in, so you need to open PowerPoint first to use it).

gabe // Posted at 5:04 pm on January 4th, 2011
7

Is anyone else having issues with Windows 7, Powerpoint 2010 and Articulate 2009?

Jo Ann // Posted at 11:26 am on February 9th, 2011
8

Hi Jo Ann- are you using the 32-bit or 64-bit version of Office 2010? Presenter ’09 is not compatible with the 64-bit version.

gabe // Posted at 3:00 pm on February 9th, 2011
9

I have tried to sign into theE-Learning Heros several times and have reset my password several times but the system will not let me log in
HELP!!!

Tom Whiteside // Posted at 9:11 am on February 23rd, 2011
10

Hi Tom- could you please create private a screencast of the issue for our support team to review? (It’s option A on the left of that page.)

gabe // Posted at 11:00 am on February 23rd, 2011
11

I have a problem running Articulate…it indicates that an Add-in has been disabled. Is there a way to enable this?
Thank you for your prompt reply.

Susan Dure // Posted at 10:41 am on March 1st, 2011
12

Hi Susan- please see this article.

gabe // Posted at 11:53 am on March 1st, 2011
13

I am using your trial version for creating the quiz. After generating the quiz from your articulate I am playing the quiz in my own developed application. Everything is running fine.
Now I want to track the score from quiz to my flash application. Is there any way display the quiz score into my flash application. If you can tell me the name of variable which storing the score or any other event dispatcher which makes the score inside quiz.
If we can track the score from articulate quiz to flash application, will be very help for all users.

If you need any more information regarding this, please let me know.

Thanks,
Uday

Uday // Posted at 5:10 pm on April 15th, 2011
14

Hi Uday- the only way to extract data would be if you publish for LMS and maybe extract the data using the SCORM or AICC calls that Quizmaker sends, though this would not be a method supported by Articulate in the scenario you describe. You could post in our forums if you’d like more ideas.

gabe // Posted at 8:54 am on April 18th, 2011
15

Hey Gabe,
Thanks for your reply.
I don’t want to you any LMS because I’ll run my application online without any database.
My requirement is only that, I want to display the over all score from multiple quiz at the end of application.

If you have another solution to read the score from articulate quiz, please let me know.

Thanks,
Uday

Uday // Posted at 9:56 am on April 18th, 2011
16

Hi Uday- you might want to post your question in our Quizmaker forum for some additional input. There’s not an officially supported method to do this, but someone may have a creative work-around for you.

gabe // Posted at 5:02 pm on April 18th, 2011
17

Even though I have been using Articulate for some time, I always come back here for a refresher or as a primary port of call to answer basic questions.

Well done for the vast library of resources and information.

-Dave

Dave Newgass // Posted at 5:20 am on July 19th, 2011
18

Great to hear, Dave!

gabe // Posted at 2:03 pm on July 19th, 2011
19

I have the same issue as Barbara Van de Castle above in that our version of Presenter is constantly listed as ‘Evaluation’. There was no prompt to activate when opening Powerpoint.

HBJB // Posted at 6:35 am on February 10th, 2012
20

@HBJB: Please refer to this knowledge base article to learn how to activate Presenter.

gabe // Posted at 9:52 am on February 10th, 2012

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